Customer Service Coordinator II

Baptist Memorial Health Care; Southaven (MS); On-site; USD 30,000 - 45,000; Full time

Job summary

Baptist Memorial Health Care is seeking a Coordinator-Customer Service to be the first point of contact for patients and visitors. The role includes administrative tasks, insurance verification, and financial counseling to support a smooth clinic experience for patients and staff.

Responsibilities include scheduling, data entry, and maintaining professional communication with patients, insurers, and staff while upholding confidentiality and compliance in billing information.

Qualifications

• Experience in a physician practice or clinic preferred.
• Proven customer service and communication skills.
• Ability to handle financial counseling and insurance coordination.

Responsibilities

• Verify insurance information and coordinate with carriers.
• Schedule appointments and collect demographic/insurance data.
• Input data into the practice management system and maintain confidentiality.
• Provide financial counseling and collect co-pays or past due balances when needed.
• Communicate with patients to improve satisfaction and clinic flow.

Skills

Customer service

Communication skills

Administrative duties

Education

Associates degree

Tools

Practice management system

Job description

Overview

Purpose of Position and Scope of Responsibility

Job Summary The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills

Principal Accountabilities/Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman\'s compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Perform accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals

Minimum Qualifications

Minimum Education

Collegiate or medical trade completion. Associates Degre

Minimum Experience

One (1) year of experience in a physician practice or clinic.

Minimum Licensure, Registration, Certification

Desired Qualifications

Desired Education

Desired Experience

Desired Licensure, Registration, Certification