Customer Service Coordinator

Baptist; Madison (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist is seeking a clinic billing support professional in Mississippi to assist with billing, data entry, and patient financial counseling. The role emphasizes accurate insurance verification, workflow coordination, and timely deposits in a busy clinic setting.

The ideal candidate has experience with medical terminology, 30 wpm typing, and strong customer service skills to maintain professional patient interactions and ensure compliance with departmental and corporate policies.

Qualifications

• One year's current experience with insurance billing and/or medical collection and medical terminology.
• Clear and effective English communication in writing, speaking and listening.
• Ability to handle patient billing and financial counseling within clinic operations.

Responsibilities

• Verifies insurance, communicates with carriers and regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of insurance co-pays, deductibles, and workers' compensation protocols for accurate billing.
• Promotes customer satisfaction with professional verbal and nonverbal communication.
• Possesses knowledge of corporate policies as they relate to clinic operations.
• Answers phones and directs messages promptly to maintain workflow.
• Keeps files and records organized and confidential.
• Inputting demographic and medical data, collecting fees, and assisting patient with financial counseling.
• Carries out duties assigned by the Clinic Manager and completes assigned goals.

Skills

Typing 30 wpm

10-key

Customer service

Medical terminology

Windows basics

Education

Associates Degree

Tools

10-key

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum Required

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Training

Minimum Required

Preferred/Desired

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None