Customer Service Coordinator | Fast-Paced & Growth-Focused

Closet Factory; Plymouth (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Closet Factory Minnesota is seeking a motivated Service Coordinator to join our team. You will be the main point of contact for customers, designers, installers, and office staff, coordinating calendars and guiding clients through each project phase.

The ideal candidate is organized, positive, and customer-focused, with strong communication and multitasking skills. This role offers a fast-paced environment and the opportunity to contribute to exceptional customer experiences.

Qualifications

• Excellent customer service and a genuine desire to help people.
• Strong organizational and multitasking abilities.
• Exceptional written and verbal communication skills.
• Attention to detail and strong follow-through.
• Problem-solving skills and calm under pressure.
• Proficiency with Microsoft Office (Word and Excel).
• Ability to work independently and as part of a team.
• Previous customer service, scheduling, administrative, or coordinator experience preferred.

Responsibilities

• Serve as key point of contact for customers, designers, installers, and office staff.
• Schedule customer appointments and coordinate calendars.
• Guide clients through every phase of their project.
• Communicate with field personnel, including installers and service technicians.
• Resolve customer questions and service concerns promptly.
• Maintain accurate customer records and input data into company software.
• Track project details and ensure timely follow-up on tasks.
• Prioritize daily responsibilities and manage multiple projects.

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Microsoft Office

Scheduling

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Closet Factory Minnesota is seeking a motivated Service Coordinator to join our team. You will be the main point of contact for customers, designers, installers, and office staff, coordinating calendars and guiding clients through each project phase.

The ideal candidate is organized, positive, and customer-focused, with strong communication and multitasking skills. This role offers a fast-paced environment and the opportunity to contribute to exceptional customer experiences.