Customer Experience & Scheduling Coordinator

Closet Factory, Inc.; San Carlos, Northern (CA, KY); Hybrid; USD 52,000 - 62,000; Full time

Job summary

Closet Factory is seeking an organized, friendly Customer Service Representative to join our San Carlos team. As the first point of contact, you will answer calls, schedule appointments for Design Consultants, assist showroom visitors, and help keep the office running smoothly.

The role is fast-paced and multifaceted, requiring strong communication, multitasking, and a professional demeanor. Proficiency with Microsoft Office, Google Workspace, Salesforce, and social media content creation is a

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and confident phone presence.
• Strong organizational and time management skills.
• Ability to multitask and manage multiple priorities with attention to detail.
• Strong attention to detail and follow-through.
• Computer proficiency, including Microsoft Office, Google Workspace (G Suite), Salesforce, and the ability to quickly learn new software.
• Comfortable using social media platforms and creating engaging content.
• Dependable, self-motivated, and able to work independently as well as part of a team.
• Previous customer service, scheduling, receptionist, call center, or inside sales experience is preferred but not required.

Responsibilities

• Answering incoming phone calls and providing exceptional customer service
• Contacting prospective customers to schedule appointments with our Design Consultants (no cold calling)
• Managing appointment calendars and making scheduling adjustments as needed
• Following up with prospective customers regarding appointments and inquiries
• Assisting customers who visit the showroom and providing a welcoming, professional experience
• Entering and maintaining accurate customer information in Salesforce
• Communicating professionally with customers and internal team members
• Routing calls and messages to the appropriate departments
• Creating and posting content for the company's social media platforms
• Assisting with general office and administrative tasks
• Maintaining a professional, friendly, and positive experience for every customer

Skills

Customer service

Communication

Phone presence

Organization

Multitasking

Attention to detail

Computer proficiency

Social media content

Dependable

Self-motivation

Teamwork

Experience in CS/scheduling/reception/

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Closet Factory is seeking an organized, friendly Customer Service Representative to join our San Carlos team. As the first point of contact, you will answer calls, schedule appointments for Design Consultants, assist showroom visitors, and help keep the office running smoothly.

The role is fast-paced and multifaceted, requiring strong communication, multitasking, and a professional demeanor. Proficiency with Microsoft Office, Google Workspace, Salesforce, and social media content creation is a