Customer Service Representative/Service Coordinator

Closet Factory; Plymouth (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Closet Factory Minnesota is seeking a motivated Service Coordinator to join our team. You will be the main point of contact for customers, designers, installers, and office staff, coordinating calendars and guiding clients through each project phase.

The ideal candidate is organized, positive, and customer-focused, with strong communication and multitasking skills. This role offers a fast-paced environment and the opportunity to contribute to exceptional customer experiences.

Qualifications

• Excellent customer service and a genuine desire to help people.
• Strong organizational and multitasking abilities.
• Exceptional written and verbal communication skills.
• Attention to detail and strong follow-through.
• Problem-solving skills and calm under pressure.
• Proficiency with Microsoft Office (Word and Excel).
• Ability to work independently and as part of a team.
• Previous customer service, scheduling, administrative, or coordinator experience preferred.

Responsibilities

• Serve as key point of contact for customers, designers, installers, and office staff.
• Schedule customer appointments and coordinate calendars.
• Guide clients through every phase of their project.
• Communicate with field personnel, including installers and service technicians.
• Resolve customer questions and service concerns promptly.
• Maintain accurate customer records and input data into company software.
• Track project details and ensure timely follow-up on tasks.
• Prioritize daily responsibilities and manage multiple projects.

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Microsoft Office

Scheduling

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Closet Factory Minnesota

Closet Factory Minnesota is looking for a motivated, organized, and customer-focused Service Coordinator to join our close-knit team. We are a hardworking company committed to delivering exceptional customer experiences, and we are seeking a team player who shares our dedication to excellence.

Our ideal candidate is positive, dependable, detail-oriented, and thrives in a fast-paced environment. No two days are the same in our office, and you'll play a vital role in ensuring our customers receive outstanding service from start to finish. If you enjoy solving problems, helping people, and working as part of a supportive team, we'd love to hear from you.

What You'll Do

As a Service Coordinator, you will be a key point of contact for customers, designers, installers, and office staff. Responsibilities include:

• Answering and managing a high volume of incoming phone calls
• Scheduling customer appointments and coordinating calendars
• Working directly with clients throughout every phase of their project
• Communicating with field personnel, including installers and service technicians
• Resolving customer questions and service concerns in a professional and timely manner
• Maintaining accurate customer records and entering information into company software systems
• Tracking project details and ensuring timely follow-up on tasks and commitments
• Prioritizing daily responsibilities and managing multiple projects simultaneously
• Assisting the team with administrative and customer service support as needed

Qualifications

The ideal candidate will possess:

• Excellent customer service skills and a genuine desire to help people
• Strong organizational and multitasking abilities
• Exceptional written and verbal communication skills
• Attention to detail and strong follow-through
• Problem-solving skills and the ability to remain calm under pressure
• Proficiency with Microsoft Office, including Word and Excel
• Ability to work effectively both independently and as part of a team
• Previous customer service, scheduling, administrative, or coordinator experience preferred

Why Join Closet Factory Minnesota?

• Friendly, supportive, and team-oriented work environment
• Fast-paced and engaging workplace where every day is different
• Opportunity to learn and grow within a well-established company
• Training and support to help you succeed
• Casual, energetic workplace culture
• Work with a company that values its employees as its greatest asset

If you are energetic, upbeat, organized, and enjoy helping customers, this could be the perfect opportunity for you. Take the next step in your career and become part of the Closet Factory Minnesota team.