Customer Service Coordinator - Weekends Required

Total Quality Logistics; San Antonio (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Tuition reimbursement

Training and career development

Health, dental and vision coverage

401(k) with company match

Employee discounts

Financial wellness planning

Advancement opportunities

Referral bonus programs

Great Place to Work – 900+ awards

Job summary

Total Quality Logistics is seeking a Customer Service Coordinator in San Antonio, TX. The role includes becoming the go-to SME for administrative tasks tied to assigned accounts, coordinating shipments from pickup to delivery, and assisting with billing while delivering professional service to internal and external stakeholders.

We offer training to develop subject-matter expertise across transportation modes, comprehensive benefits, and advancement opportunities.

Qualifications

• 1+ year customer service experience preferred.
• Ability to work weekends required.
• Hall of fame work ethic with a history of excellent attendance.
• Strong verbal communication skills - face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

Skills

Customer service

Verbal communication

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

• Compensation starting at $16.50/hour + $2.50 shift differential
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
• Advancement opportunities with structured career paths
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need:

• 1+ year customer service experience preferred
• Ability to work weekends required
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills - face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be:

6010 Exchange Pkwy, San Antonio, TX 78238

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.