Customer Service Coordinator - Weekends Required

Total Quality Logistics; Cincinnati (OH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Tuition and training reimbursement

Employee discounts

Financial wellness planning

Job summary

Total Quality Logistics in Cincinnati, Ohio seeks a Customer Service Coordinator who will receive extensive training to become an expert in a specific mode of transportation. You will directly support sales representatives and help manage daily shipment activities.

The ideal candidate must have 1+ years of customer service experience, strong communication skills, and be proficient in Microsoft Office. The role offers compensation starting at $16.50/hour with a comprehensive benefits package.

Qualifications

• 1+ year customer service experience preferred.
• Ability to work weekends required.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.

Skills

Customer service experience

Verbal communication skills

Proficient in Microsoft Office

Job description

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the go‑to support for our sales reps, directly helping grow the company.

What’s in it for you:

• Compensation starting at $16.50/hour + $2.50 shift differential
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
• Advancement opportunities with structured career paths
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need:

• 1+ year customer service experience preferred
• Ability to work weekends required
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills – face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F‑1 STEM OPT, H‑1B, TN, J1 etc.) will not be considered.