Customer Service Coordinator - 3rd Shift

Total Quality Logistics; Cincinnati (OH); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Career growth potential

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Employee discounts

Financial wellness planning

Tuition reimbursement

Certified Great Place to Work

Job summary

Total Quality Logistics in Cincinnati, Ohio is hiring a Third-Shift Customer Service Representative to manage shipments and support sales teams. This entry-level position requires strong customer service skills and the ability to resolve shipping issues promptly.

The role offers a starting compensation of $17.50 per hour plus a shift differential of $2.50, along with numerous benefits including health coverage and 401(k) matching.

Qualifications

• Passion for delivering excellent customer service.
• Enjoy problem-solving.
• Maintain a calm, professional demeanor under pressure.
• Organized, with a high attention to detail.
• Professionally driven and career motivated.

Responsibilities

• Manage a high volume of inbound and outbound phone calls and emails.
• Help resolve shipping issues with urgency.
• Document and manage all tasks in internal systems.
• Provide updates and communicate with internal teams.

Skills

Excellent customer service

Problem-solving

Calm demeanor under pressure

Clear communication

Organizational skills

Strong work ethic

Reliability

Ability to work in fast-paced environment

Job description

About the role

As a Third-Shift Customer Service Representative for TQL, you’ll be the critical link between our sales teams and transportation partners. In this fast-paced, entry-level role, you’ll ensure shipments stay on track by handling inbound and outbound calls and emails, tracking shipments, and resolving issues as they arise. Your work keeps freight moving and relationships strong. Customer service is the foundation of TQL’s success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL’s commitment to being the industry leader in service excellence.

What’s in it for you

• Compensation starting at $17.50 per hour + $2.50 shift differential
• Outstanding career growth potential
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work with 900+ lifetime workplace award wins

Who we’re looking for

• You have a passion for delivering excellent customer service
• You enjoy solving problems
• You maintain a calm, professional demeanor under pressure
• You communicate clearly and work well within a team
• You’re organized, with a high attention to detail
• You have a strong work ethic with a history of reliability
• You’re professionally driven, and career motivated
• You are comfortable working in a fast-paced office environment

What you’ll be doing

• Manage a high volume of inbound and outbound phone calls and emails, ensuring shipments are on schedule
• Help resolve shipping issues with a high sense of urgency and professionalism
• Document and manage all tasks in our internal systems
• Provide updates and communicate directly with the internal sales and support teams

Where you'll be

4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.