Carrier Services Associate

Total Quality Logistics; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision coverage

Tuition reimbursement

Employee discounts

Career growth potential

Job summary

Total Quality Logistics is looking for a Carrier Services Associate in Cincinnati, Ohio. This entry-level role is crucial for maintaining communication between customers and our internal teams. You will manage phone calls and emails, ensuring that inquiries are handled efficiently.

The position offers a starting pay of $17.50 per hour along with a comprehensive benefits package and significant opportunities for career growth. Strong customer service skills and a professional demeanor are essential for success in this role.

Qualifications

• Passion for delivering excellent customer service.
• Ability to maintain a calm demeanor under pressure.
• Strong work ethic with a history of reliability.

Responsibilities

• Manage a high volume of inbound phone calls and emails.
• Help resolve caller issues with urgency and professionalism.
• Document and manage all tasks in internal systems.

Skills

Passion for delivering excellent customer service

Problem-solving skills

Calm demeanor under pressure

Clear communication skills

Organizational skills

Strong work ethic

Professional drive and motivation

Ability to work in a fast-paced environment

Job description

About the role:

As a Carrier Services Associate for TQL, you’ll be a critical link between our customers, transportation partners, and internal teams. In this fast‑paced, entry‑level role, you’ll be trained to excel as the first point of contact for general inbound phone calls and emails. We’ll teach you how to assess each inquiry and situation and route the contact to the right TQL individual or department. Customer service is the foundation of TQL’s success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real‑time problem‑solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL’s commitment to being the industry leader in service excellence.

What’s in it for you:

• Compensation starting at $17.50 per hour with opportunity for annual merit increases
• Outstanding career growth potential
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work with 900+ lifetime workplace award wins

Who we’re looking for:

• You have a passion for delivering excellent customer service
• You enjoy solving problems
• You maintain a calm, professional demeanor under pressure
• You communicate clearly and work well within a team
• You’re organized, with a high attention to detail
• You have a strong work ethic with a history of reliability
• You’re professionally driven, and career motivated
• You are comfortable working in a fast‑paced office environment

What you’ll do:

• Manage a high volume of inbound phone calls and emails
• Help resolve caller issues and questions with a high sense of urgency and professionalism
• Document and manage all tasks in our internal systems
• Provide updates and communicate directly with the internal sales and support teams

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.