Customer Service Coordinator

Staffmark; York (York County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

PTO

Job summary

Staffmark is seeking a Customer Service Coordinator in a manufacturing setting on a Monday-Friday 1st shift. You will be the primary point of contact for assigned accounts, ensuring accurate order processing, timely communication, and exceptional customer support.

Ideal candidates will have manufacturing CS experience, ERP knowledge, and strong organizational skills. Education includes a high school diploma or GED, with coursework in business or operations a plus; proficiency in Microsoft Office

Qualifications

• Manufacturing customer service experience required.
• ERP knowledge and data entry proficiency needed.
• Strong organizational and communication abilities required.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Process customer orders, revisions, and cancellations.
• Verify pricing, specifications, inventory, and order details.
• Communicate order status and delivery schedules; handle expedited requests.
• Maintain customer data, pricing, and orders in ERP.
• Generate reports, quotations, and related documentation.
• Monitor customer satisfaction and report feedback to leadership.
• Collaborate with operations, scheduling and internal teams to ensure on-time fulfillment.

Skills

ERP knowledge

Customer service

Organizational skills

Communication skills

Data entry

Education

High School Diploma or GED

Coursework in Business/Customer Service/Operations

Tools

ERP system

Job description

Customer Service Coordinator- Direct Hire
Pay: $18-$22/hr
Schedule: Monday-Friday | 1st Shift

Join a growing manufacturing company as a Customer Service Coordinator. This customer-focused role serves as the primary point of contact for assigned accounts, ensuring accurate order processing, timely communication, and exceptional customer support. Ideal candidates will have manufacturing customer service experience, strong ERP knowledge, and excellent organizational skills.

Education Requirements

• High School Diploma or GED required
• Additional coursework in Business, Customer Service, or Operations is a plus
• Proficiency in Microsoft Office and data entry applications
• ERP system experience required

Experience Requirements

• Minimum 2 years of customer service experience in a manufacturing environment
• Experience with order entry, order management, and customer account support
• Familiarity with ERP systems and inventory-related processes
• Strong computer, data entry, and recordkeeping skills
• Excellent written and verbal communication abilities
• Strong organizational, analytical, and problem-solving skills
• Ability to manage multiple priorities while maintaining accuracy and customer satisfaction

Physical Capabilities

• Ability to sit and work at a computer for extended periods
• Frequent use of computer systems, phone, and office equipment
• Ability to review detailed documents and enter data accurately
• Occasional overtime or weekend work as business needs require
• Ability to work in a professional office environment

Job Duties

• Serve as the primary contact for assigned customer accounts
• Process customer orders, revisions, cancellations, and order acknowledgments
• Verify pricing, specifications, inventory availability, and order details
• Communicate order status, delivery schedules, and expedited requests
• Maintain customer information, pricing, and order records within the ERP system
• Manage customer inventory programs, replenishment schedules, and online customer portals
• Generate reports, quotations, and documentation related to customer activity
• Monitor customer satisfaction and communicate feedback to leadership
• Collaborate with operations, scheduling, and other internal departments to ensure on-time order fulfillment
• Provide administrative support and resolve customer concerns professionally

Benefits vary by client and are confirmed at the time of offer. Examples may include:

• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Paid time off (PTO)