Customer Support Agent

Placements24; Waukee (IA); Hybride; USD 6 100 - 10 000; Temps partiel

Résumé du poste

Placements24 is seeking a proactive and friendly Customer Support Agent to join their team in Paarl. You will handle inquiries via phone, email, and messages, ensuring customer satisfaction and building positive relationships.

This hybrid role offers a part-time salary, flexible schedule, and opportunities to grow in customer service within a supportive team environment in Paarl.

Qualifications

• Previous experience in a customer support or similar role.
• Strong verbal and written communication skills.
• Patience, empathy and a customer-centric problem-solving approach.
• Proficiency with basic computer applications and customer service software.
• Ability to manage time and multitask in a hybrid work setup.

Responsabilités

• Respond to customer inquiries via phone, email, and messaging platforms.
• Troubleshoot issues and provide timely solutions.
• Process requests, orders, and account updates accurately.
• Maintain detailed records of customer interactions in the CRM.
• Escalate unresolved issues to appropriate teams.
• Gather customer feedback to improve services.

Connaissances

Customer service

Communication

Empathy

Time management

Multitasking

Outils

CRM software

Helpdesk software

Description du poste

About the Role

Our client is looking for a proactive and friendly Customer Support Agent to join their team in Paarl. You will be responsible for providing exceptional support to customers, addressing their inquiries and ensuring their satisfaction with our products and services. This role is integral to fostering positive customer relationships and maintaining the company's reputation. Working in a hybrid model, you will benefit from a flexible schedule that includes both remote and in-office workdays, allowing for effective collaboration and personal work-life balance. Your contribution will directly impact customer loyalty and retention within the Paarl community.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Troubleshoot customer issues and provide effective solutions in a timely manner.
• Process customer requests, orders, and account updates accurately.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Escalate unresolved issues to the appropriate team members or departments.
• Gather customer feedback to help improve services and products.

Requirements

• Previous experience in a customer support or similar role.
• Strong communication skills, both verbal and written.
• Patience, empathy, and a customer-centric approach to problem-solving.
• Proficiency in using basic computer applications and customer service software.
• Ability to manage time effectively and handle multiple tasks simultaneously.
• Willingness to work a hybrid schedule combining remote and in-office duties.

Benefits

• Competitive part-time salary with regular compensation reviews.
• Health and wellness programs available.
• Opportunities to learn and grow within the customer service field.
• Flexible hybrid work arrangement.
• A supportive and dynamic team environment in Paarl.