Customer Service Coordinator

Compunnel Inc.; United States; Remote; USD 26,174 - 27,552; Full time

Job summary

A leading logistics firm is looking for an entry-level coordination professional. This fully remote role requires strong organizational and communication skills, with responsibilities involving direct interaction with delivery drivers and internal teams to enhance process efficiency. Candidates should have a Bachelor’s degree or equivalent experience, and proficiency in Google Sheets and G-Suite is essential. Flexible weekend availability is required.

Qualifications

• 2+ years project coordination experience (technology or grocery/convenience).
• Above average tech fluency.

Responsibilities

• Proactively reach out to delivery drivers to set expectations and instructions.
• Train and re-educate drivers on compliance.
• Address delivery issues with urgency and empathy.
• Analyze and interpret delivery data to identify trends.
• Execute workflows to meet SLAs.
• Collaborate with internal teams to improve processes.

Skills

Organizational skills

Communication skills

Problem-solving skills

Typing speed 40+ WPM

Tech fluency

Education

Bachelor’s degree or equivalent work experience

Tools

Google Sheets

G-Suite

Salesforce

Atlassian

Slack

Job description

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Compunnel Inc. provided pay range

This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $20.00/hr

Direct message the job poster from Compunnel Inc.

This role is 100% remote and requires weekend flexibility with 40–50 hrs per week.

Responsibilities:

• Proactively reach out to delivery drivers to set expectations and instructions
• Train and re-educate drivers on compliance
• Address delivery issues with urgency and empathy
• Analyze and interpret delivery data to identify trends
• Execute workflows to meet SLAs
• Collaborate with internal teams to improve processes

Qualifications:

• Bachelor’s degree or equivalent work experience
• 2+ years project coordination experience (technology or grocery/convenience)
• Strong organizational, communication, and problem-solving skills
• Typing speed 40+ WPM, above average tech fluency
• Proficiency with Google Sheets, G-Suite; familiarity with Slack, Salesforce, Atlassian a plus

Seniority level

• Entry level

Employment type

• Contract

Job function

• Administrative, Supply Chain, and Customer Service

Industries

• Food and Beverage Services

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