Customer Service Coordinator

ROCS Grad Staffing

Alexandria (VA)

On-site

USD 40,000 - 45,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

A staffing and logistics company in Alexandria, VA, is seeking an entry-level Customer Service Coordinator. The role involves coordinating shipments, assisting payroll documentation, and serving as the main contact for customers. Candidates should have strong mathematical skills, excellent communication, and proficiency in Microsoft Office. A bachelor's degree or relevant experience is preferred.

Qualifications

Strong mathematical skills, including ability to calculate percentages, proportions, and measurements.
Excellent organization and communication skills with a focus on customer service.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

Serve as a primary contact for internal and external customers via phone, email, and fax.
Assist with payroll documentation for drivers and warehouse staff.
Track and communicate estimated arrival times to customers and coordinators.

Skills

Strong mathematical skills

Problem-solving ability

Excellent organization and communication skills

Proficiency in Microsoft Office

Bilingual Spanish

Education

Bachelor’s degree or equivalent experience

Job description

This range is provided by ROCS Grad Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $45,000.00/yr

Direct message the job poster from ROCS Grad Staffing

We are a local, family-owned company that values and supports our employees, fostering a close-knit, collaborative environment. In this role, you will work closely with coordinators, sales representatives, dispatchers, and customers to plan and assign shipments for delivery, pickup, and storage. You will also assist with payroll documentation for drivers, helpers, packers, and warehouse staff while contributing to the smooth operation of our moving and storage services.

Responsibilities

Serve as a primary contact for internal and external customers via phone, email, and fax
Receive and process orders from internal coordinators according to established procedures
Review data input for accuracy and coordinate labor assignments
Assist in distributing workload among drivers, packers, helpers, and warehouse staff
Utilize software to plan and manage local operations
Maintain schedules for all division moving services in coordination with the Operations Manager
Input and submit hourly employee timecard data to payroll
Coordinate casual labor needs for contractors as directed
Perform Certified Weigh Master duties as needed
Assign and authorize delivery/pickup windows for local shipments
Track and communicate estimated arrival times to customers and coordinators
Coordinate inbound/outbound storage activity with the Warehousing Manager
Train team members in select in-house courses
Perform occasional outside job duties and quality checks
Assist in resolving work-related issues and customer service concerns
Step in to perform coordinator duties as needed
Address billing and service complaints, escalating as appropriate
Assist with fleet management tasks
Perform other duties as assigned

Requirements

Bachelor’s degree preferred; or 2+ years of relevant experience/training; or equivalent combination of education and experience
Strong mathematical skills, including ability to calculate percentages, proportions, and measurements
Problem-solving ability with adaptability in varied situations
Prior office experience preferred
Excellent organization and communication skills with a focus on customer service
Strong planning, coordination, troubleshooting, and problem-solving skills
Ability to work independently while managing multiple priorities
Exceptional attention to detail
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Bilingual Spanish a plus!

Seniority level