Customer Service Coordinator

CRST The Transportation Solution, Inc.; Town of Amherst (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Prescription drug and telemedicine

Life and disability insurance

Retirement savings with company match

Paid time off and holidays

Parental leave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. in Amherst, NY, is seeking a Customer Service Coordinator for our Home Solutions - Installs division.

You will be the first point of contact for customers, manage inbound calls, resolve issues, and coordinate with service partners to ensure timely, accurate resolutions. This onsite role offers a comprehensive benefits package, paid training, and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Previous call center or customer service experience preferred.
• Experience with CRM or case management systems is a plus.

Responsibilities

• Handle inbound calls for scheduling, order changes, payments, and inquiries.
• Resolve customer issues by identifying causes and providing solutions.
• Document interactions and maintain records in internal systems.
• Update service orders and provide status updates.
• Act as liaison between customers, clients, and service providers.
• Proactively communicate with internal departments to resolve issues; escalate when needed.
• Support inbound sales by assisting with warm leads.

Skills

Customer service

Communication

Time management

Active listening

Critical thinking

Education

High school diploma

Tools

CRM systems

Job description

About CRST

CRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

Amherst, NY

About CRST

CRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

The Opportunity

CRST's Home Solutions - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians. As demand for these services continues to grow, we're looking for a Customer Service Coordinator to help us deliver a great experience for every customer we serve.

In this role, you'll be the first point of contact for customers with questions, concerns, or requests. You'll manage inbound calls, resolve issues, and coordinate with internal teams and service partners to make sure every customer gets a timely, accurate resolution. This is a great fit for someone who's patient, detail-oriented, and genuinely enjoys helping people.

How You'll Work

• Location: Onsite at our newly remodeled facility off Northpointe Parkway in Amherst, NY. Free parking provided.
• Schedule: Multiple first and second shift options available. Saturday availability required; if scheduled to work a Saturday, employees can flex their hours during the week.
• Compensation: $16.20 per hour
• Training: 2-week paid training program beginning September 14, 2026
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts

What You'll Do

• Respond to inbound calls regarding scheduling, order changes, payment processing, and general inquiries
• Resolve customer concerns by identifying the issue, determining the cause, and providing an effective solution
• Document customer interactions and maintain accurate records across internal and client systems
• Update service orders and provide status updates on service requests
• Serve as a liaison between customers, clients, and service providers
• Communicate proactively with internal departments to resolve issues and complaintsEscalate unresolved issues according to established procedures
• Support inbound sales opportunities by helping convert warm leads when they come up

What Great Looks Like

• Customers feel heard and confident their issue will get resolved
• Accurate, timely documentation that keeps systems current
• Strong follow-through that prevents small issues from becoming big ones
• Positive, professional communication in every interaction
• Reliable attendance through training and on the job

What You Bring

• Strong customer service and communication skills
• Good time management and organization
• Active listening and social perceptiveness
• Critical thinking and problem-solving ability
• High school diploma or equivalent

Going the Extra Mile

• Prior call center or customer service experience
• Experience with CRM or case management systems
• Bilingual communication skills

Core Values

• Safety at the Core of All We Do
• Integrity in Every Decision and Action
• Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer: CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.