Customer Service Coordinator

CRST The Transportation Solution, Inc; Town of Amherst (NY); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings with company match

Paid time off, holidays, and parental/

Job summary

CRST The Transportation Solution, Inc. is seeking a Customer Service Coordinator to be the first point of contact for customers, handling inquiries, scheduling, and order changes.

You will resolve issues by identifying problems, coordinating with internal teams and service partners, and maintaining clear records across systems. The role requires patient, detail-oriented individuals who enjoy helping others.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service or call center environments preferred.
• Ability to handle multiple tasks and stay organized.

Responsibilities

• Handle inbound calls and respond to customer questions and requests.
• Coordinate with internal teams and service partners for timely resolutions.
• Document interactions and update customer records accurately.
• Provide status updates on service orders and service requests.
• Assist with scheduling changes, payment processing, and order modifications.
• Act as liaison between customers, clients, and service providers.
• Escalate issues per established procedures.
• Support inbound sales opportunities by guiding warm leads when they arise.

Skills

Customer service

Communication

Time management

Active listening

Problem solving

Education

High school diploma or equivalent

Tools

CRM or case management systems

Job description

About CRST

CRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

The Opportunity

CRST's Home Solutions - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians. As demand for these services continues to grow, we're looking for a Customer Service Coordinator to help us deliver a great experience for every customer we serve.

In this role, you'll be the first point of contact for customers with questions, concerns, or requests. You'll manage inbound calls, resolve issues, and coordinate with internal teams and service partners to make sure every customer gets a timely, accurate resolution. This is a great fit for someone who's patient, detail-oriented, and genuinely enjoys helping people.

How You'll Work

• Location: Onsite at our newly remodeled facility off Northpointe Parkway in Amherst, NY. Free parking provided.
• Schedule: Multiple first and second shift options available. Saturday availability required; if scheduled to work a Saturday, employees can flex their hours during the week.
• Compensation: $16.20 per hour
• Training: 2-week paid training program beginning September 14, 2026
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts

What You'll Do

• Respond to inbound calls regarding scheduling, order changes, payment processing, and general inquiries
• Resolve customer concerns by identifying the issue, determining the cause, and providing an effective solution
• Document customer interactions and maintain accurate records across internal and client systems
• Update service orders and provide status updates on service requests
• Serve as a liaison between customers, clients, and service providers
• Communicate proactively with internal departments to resolve issues and complaints
• Escalate unresolved issues according to established procedures
• Support inbound sales opportunities by helping convert warm leads when they come up

What Great Looks Like

• Customers feel heard and confident their issue will get resolved
• Accurate, timely documentation that keeps systems current
• Strong follow-through that prevents small issues from becoming big ones
• Positive, professional communication in every interaction
• Reliable attendance through training and on the job

What You Bring

• Strong customer service and communication skills
• Good time management and organization
• Active listening and social perceptiveness
• Critical thinking and problem-solving ability
• High school diploma or equivalent

Going the Extra Mile

• Prior call center or customer service experience
• Experience with CRM or case management systems

Core Values

• Safety at the Core of All We Do
• Integrity in Every Decision and Action
• Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer: CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.