Customer Service Specialist

CRST The Transportation Solution, Inc; Fort Wayne, Northern (IN, KY); Hybrid; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Prescription drug and telemedicine

Company-paid life and disability insur

Retirement savings with company match

Paid time off, holidays, and parental,

Employee discounts

Job summary

CRST The Transportation Solution, Inc. in Fort Wayne, IN is seeking a Customer Service Specialist to respond to inquiries, manage feedback, and deliver exceptional service across in-person, phone, email, or social channels.

You will build relationships and ensure solutions are provided promptly to meet customer expectations.

Qualifications

• Customer service and communication skills required.
• Ability to understand customer needs and provide timely solutions.
• Strong problem-solving and conflict-resolution abilities.

Responsibilities

• Trace shipments for booking agents and customers.
• Investigate and resolve service issues with planners, drivers, and centers.
• Register shipments for online agents; provide system updates as needed.
• Respond to general inquiries and provide accurate account information.
• Document all actions in the V601 system.

Skills

Customer service

Communication

Problem solving

Empathy

Time management

Tools

V601 system

Job description

Join CRST as a Customer Service Specialist. If you enjoy helping customers, building relationships, and delivering exceptional service, we'd love to have you on our team.

How You’ll Work

• Hours: Monday to Friday (9:00 am to 6:00 pm)
• Compensation: This pay scale represents a good faith estimate of the fixed rate the company reasonably expects to pay upon hire for this position: $16.50 per hour. This rate reflects a good faith estimate of the compensation offered for this role and is expected to apply uniformly to all candidates selected.
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts..

About the Role

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Essential Duties and Responsibilities

• Trace shipments for the booking agents and customers
• Investigate and resolve service issues as they occur by working with planners, drivers, and distribution Centers
• Register shipments for online agents
• Provide system updates when needed
• Respond to general inquiries, i.e., missing pieces, certain account watch info, and claims
• Provide dates for truckload shipments as well as specialty fleets
• Add and approve valuation with defined limits
• Document all actions on the V601 system

Qualifications

• Customer Service and Communication
• Complex Problem Solving and Critical Thinking
• Judgement and Decision Making
• Good Time Management
• Coordination and Active Listening

Why CRST?

For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and operational performance. At CRST, you’ll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values : Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer : CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision‑making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.