Customer Service Coordinator

Schaeffler; Strongsville (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Schaeffler Vehicle Lifetime Solutions USA LLC is seeking a driven customer service professional in Strongsville, OH to manage order fulfillment for select customers and products. The role focuses on resolving inquiries, correcting issues, and maintaining high service quality across cross-functional teams.

You will collaborate with internal departments and external providers to implement corrective actions and report optimization opportunities.

Qualifications

• Experience in order fulfillment and handling customer inquiries.
• Understanding of supply chain operations and service performance.
• Experience using SAP or similar ERP systems for order processing.

Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

Skills

Order fulfillment

Customer service

ERP (SAP)

Excel

Cross-functional coordination

Communication

Education

Vocational training in Supply Chain Management

Tools

SAP

Microsoft Excel

Job description

Your Key Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

Your Qualifications

• Vocationally trained in Supply Chain Management, Technical
• Minimum of 1 to 3 years of experience in Customer Service, Order Management, Supply Chain, Logistics, or a related operational environment.
• Strong understanding of order fulfillment processes, customer service principles, and supply chain operations.
• Experience managing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
• Ability to identify root causes of logistics or service issues and coordinate effective corrective actions with cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and internal stakeholders.
• Experience working with ERP systems (SAP preferred) and customer service management tools.
• Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting.
• Applicants must be authorized to work in the US without employment visa or other sponsorship.

Your Contact

Schaeffler Vehicle Lifetime Solutions USA LLC

Ilse Gonzalez

[phone]

Full-Time