Customer Service & Admin/Sales Support Coordinator

Ravenridgegroup; Nashua (NH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid Time Off

Job summary

Ravenridgegroup in Nashua, NH is seeking a versatile Customer Service & Admin/Sales Support Coordinator to join our team. You will act as the operational glue, handling inquiries, supporting sales with order processing, and assisting with HR tasks.

We offer a comprehensive benefits package and a dynamic, catch-all work environment on-site in Nashua. Bring 2+ years of related experience and a strong customer-first mindset to thrive here.

Qualifications

• 2+ years in customer service or sales support.
• High school diploma required; associate/bachelor's preferred.
• Proficiency in Microsoft Office; comfortable with CRM tools.
• Excellent verbal and written communication skills.
• Ability to handle confidential information; light HR duties.
• Strong time-management and adaptability in a catch-all role.

Responsibilities

• Serve as primary contact for inbound inquiries and track orders in CRM.
• Support sales with data entry, reporting, and shipment coordination.
• Maintain calendars and organize meeting notes; assist with vendor coordination.
• Assist HR with onboarding, scheduling, and HR/payroll routing.
• Review documents and project details for accuracy and completeness.

Skills

Customer service

Communication

Time management

Discretion

Adaptability

Education

High school diploma

Associate's/Bachelor's in Business or Communications (plus)

Tools

Microsoft Office

CRM software

Job description

Job description

We are seeking a versatile, high-energy, and organized Customer Service & Admin/Sales Support Coordinator to join our team in Nashua, NH. This role acts as the operational glue of the office—handling day-to-day customer inquiries, backing up our sales team with order processing and tracking, managing general office tasks, and providing light support to Human Resources (HR).

If you thrive in a "catch-all" environment where no two days are identical and enjoy helping people across multiple departments, this is the ideal position for you.

Key Responsibilities

Customer Service

• Serve as the primary friendly and professional point of contact for inbound customer phone calls, emails, and online inquiries.
• Resolve routine customer service questions, address feedback, and track service or product orders through completion.
• Document customer interactions, feedback, and account updates accurately in the company CRM or database.

Sales Support & Admin

• Assist the sales team with daily administrative tasks, including data entry, preparing reports, and updating tracking spreadsheets.
• Process sales orders, manage correspondence, and help coordinate shipping or product samples.
• Maintain office calendars, organize meeting notes, and assist with general facility or vendor coordination.
• Review documents, forms, and project details for accuracy and completeness.

Human Resources (HR) Support

• Assist the HR or leadership team with basic administrative tasks as needed (e.g., helping coordinate interview scheduling, onboarding paperwork collection, or employee event tracking).
• Maintain confidential employee files and assist with internal HR/payroll communication routing.
• Act as an on-site resource for general employee questions and direct them to the appropriate HR contact.

Qualifications & Skills

• Experience: 2+ years of experience in customer service, sales administration, or a general office/administrative support role.
• Education: High school diploma required; Associate's or Bachelor's degree in Business, Communications, or a related field is a plus.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software or CRM tools.
• Communication: Exceptional verbal and written communication skills with a customer-first attitude.
• Adaptability ("Catch-All" Mindset): High level of flexibility, strong time-management skills, and the ability to pivot quickly when priorities shift.
• Discretion: Ability to handle sensitive and confidential information with integrity (especially regarding light HR duties).

What We Offer

• Salary $60-70K DOE
• Comprehensive benefits package (Health, Dental, Vision, 401(k) with match, Paid Time Off).
• A collaborative, dynamic work environment located right in Nashua, NH.