CUSTOMER SERVICE COORDINATOR

Socket.dev; Perrysburg (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Inteplast Group is seeking a customer service-oriented professional to act as a liaison for consumer inquiries and order processing. You will provide information on products, pricing, availability, and delivery, and maintain detailed records of customer interactions and transactions.

The role emphasizes problem solving, independent work, and dependable attendance in a standard office setting with regular business hours.

Qualifications

• High School diploma or equivalent is required.
• Experience in a customer service role is required.
• Excellent written and verbal communications skills.
• Demonstrated critical thinking, decision making, and problem solving abilities.
• Knowledge of customer service principles and acceptable service standards.
• Ability to work independently and complete tasks with minimal supervision.
• Reliable, responsible, dependable and flexible with hours.
• Good organizational skills and ability to multitask.
• Experience with Microsoft Office Suite.

Responsibilities

• Process customer orders accurately and timely.
• Confer with customers by phone or email to provide product information, pricing, availability, uses, and delivery details.
• Maintain records of customer interactions and transactions including inquiries and complaints.
• Assist customers in selecting products based on needs and specifications.
• Coordinate with sales to distribute samples to customers and prospects.
• Identify problems, review information, and develop and evaluate options.
• Use logic to assess strengths/weaknesses of solutions.
• Collaborate with supervisors to resolve sales and service complaints.
• Act as liaison for customer orders between departments.
• Analyze information, address issues, and pursue set performance goals.
• Consider costs and benefits of options to select best course of action.
• Assist with Accounts Payable when needed.
• Perform other duties as assigned.

Skills

Communication skills

Critical thinking

Problem solving

Independent work

Dependability

Organization

MS Office

Integrity

Flexibility

Stress management

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

POSITION OBJECTIVE:

Acts as a liaison to consumers to provide products and service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Hours: Monday-Friday 8am-4:30pm

QUALIFICATIONS:

• High School diploma or equivalent required.
• Previous work in customer service role required.
• Excellent written and verbal communications skills.
• Demonstrated critical thinking, decision making, problem solving skills, and attention to detail.
• Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Demonstrates the ability to work independently, develop effective solutions, and complete tasks with minimal supervision.
• Reliable, responsible, dependable, and able to fulfill obligations while being flexible.
• Good organizational skills; able to handle multiple tasks.
• Good computer skills including experience with Microsoft Office Suite.
• Demonstrates honesty, integrity, and ethical decision-making in all aspects of work.
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

• Customer order entry.
• Confer with customers by telephone or via email to provide information about products, pricing, availability, product uses, and delivery.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Select the correct products or assist customer in making product selections, based on customers’ needs, product specifications, and applicable regulations.
• Works directly with the sales team to gather, organize and distribute samples to customers and prospective customers.
• Identifies complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Works with the department supervisor to resolve customer complaints regarding sales and service.
• Liaison for customer orders between all departments.
• Analyzes information and uses logic to address work-related issues and problems.
• Establishes performance goals and consistently works toward achieving assigned objectives.
• Considers the relative costs and benefits of potential options to choose the most appropriate one.
• Assists with Accounts Payable when needed.
• Perform other duties as assigned.

WORK ENVIRONMENT CONDITIONS SUBJECTED TO IN THIS POSITION:

• Inside environmental conditions protected from weather conditions, not necessarily temperature conditions.
• Not exposed to any adverse environmental conditions. (Usually office work).

Inteplast Group is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.