Customer Service Represenative

Brown Paper Products; Waukegan (IL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Clean environment

PTO after 90 days

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Voluntary life

401k with match

Job summary

Inteplast Group is seeking a Customer Service Representative in Waukegan, IL to assist customers, coordinate with warehouse, brokers, and sales teams on orders and deliveries. You will enter purchase orders, maintain records of interactions, inquiries and complaints, and act as a liaison for orders between departments.

Strong English, basic MS Office skills and a positive, dependable attendance are essential.

Qualifications

• High school diploma required and legal to work in the US.
• Ability to speak, read, and write in English.
• Knowledge of customer service principles and processes.
• Microsoft Office proficiency and basic computer skills.
• Entry-level customer service experience preferred.
• Reliable attendance with willingness to overtime/weekends when needed.
• Capable of handling job-related stress and maintaining professionalism.

Responsibilities

• Work with Customer Service Pool.
• Enter Customer purchase orders.
• Keep records of customer interactions, inquiries and complaints.
• Liaison for customer orders between all departments.
• Perform other duties as assigned.

Skills

Customer service basics

English communication

Office software basics

Interpersonal skills

Attendance reliability

Stress management

Entry-level experience

Education

High School Diploma

Tools

Microsoft Office

Job description

TITLE: Customer Service Representative

POSITION OBJECTIVE: Responsible for interacting with customers, warehouse, brokers and sales staff regarding orders and deliveries.

QUALIFICATIONS:

• A High School Diploma.


• Legal eligibility to work in the US.


• Ability to speak, read, and write in English.


• Knowledge of principles and processes for providing customer service.


• Microsoft Office


• Entry level customer service experience.


• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary such as overtime and weekends.


• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

• Work with Customer Service Pool.


• Enter Customer purchase orders.


• Keep records of customer interactions, inquiries and complaints.


• Liaison for customer orders between all departments.


• Perform other duties as assigned.

BENEFITS:

• Clean work environment


• PTO after 90 days


• Medical insurance


• Dental insurance


• Vision insurance


• Company paid short term and LTD


• Company paid life insurance


• Voluntary life insurance


• 401k with match

Inteplast Group is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case by case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.