Customer Service Coordinator

Master Fluid Solutions WDG GmbH; Perrysburg (OH); On-site; USD 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to enhance customer satisfaction through efficient order management and communication. In this pivotal role, you will handle incoming orders, resolve customer inquiries, and maintain accurate records in the ERP system. This position offers a dynamic work environment where your organizational skills and attention to detail will shine. Join a forward-thinking organization committed to innovation and growth, where your contributions will directly impact customer experience and operational excellence. If you are passionate about delivering exceptional service, this opportunity is ideal for you.

Benefits

401(k) Matching

Health Insurance

Paid Time Off

Training and Development Programs

Qualifications

• Requires a high school diploma and two years of related experience.
• Strong computer skills including ERP and Microsoft Office.

Responsibilities

• Process incoming purchase orders in the ERP system.
• Act as primary contact for inquiries regarding order management.

Skills

Customer Service

ERP System

Microsoft Office Suite

Organizational Skills

Time Management

Education

High School Diploma

Tools

ERP Software

Multi-line Phone System

Job description

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POSITION SUMMARY:

As a Customer Service Coordinator, you will be responsible for the administration of all incoming customer orders, customer issues, communications and requests on a daily basis. This will include processing all paperwork associated with the order, answering phone calls, responding to emails and providing continued communication and support to maintain customer satisfaction within the order to cash process.

Description

POSITION SUMMARY:

As a Customer Service Coordinator, you will be responsible for the administration of all incoming customer orders, customer issues, communications and requests on a daily basis. This will include processing all paperwork associated with the order, answering phone calls, responding to emails and providing continued communication and support to maintain customer satisfaction within the order to cash process.

Illustrative Duties

• Process incoming purchase orders in the ERP system ensuring review and accuracy of order requirements and working with customers to resolve any issues prior to order entry
• Retrieve, process, acknowledge, and invoice purchase orders in customer portals
• Determine routing, arrange transportation and prepare shipping documents including international documents as needed
• Primary contact for all inquiries from customers regarding order management, quotes, shipments, quality, expedites, complaints and returns. Answering emails and customer inquiries in a professional and timely manner
• Responsible for disseminating special instructions or other customer requirements throughout the organization
• Process customer returns, issue RMA, credits and debits following company policies
• Maintain the integrity of all customer data in the ERP system updating customer records as needed
• Timely tracking of shipments, providing proof of delivery and prepare freight claims for lost or damaged shipments as required
• Provide pricing and quotations to Distributors maintaining knowledge of multiple pricelist and special price agreements
• Collaborate with multiple internal departments on expedites, tracking information, shipment and quality claims while maintaining the highest levels of customer satisfaction
• Act as a backup for determining routing of all international shipments and documentation for shipments
• Adhere to processes and contribute to continuous improvement activities that produce the best customer experience
  
  

Position Requirements

Minimum Requirements

Requires a high school diploma and two years of related experience preferably in the manufacturing or distribution industry. Strong computer skills including working with an ERP system, Microsoft office suite, multi-line phone system, and knowledge of shipping methods. Should possess excellent phone and organizational skills with attention to detail. Ability to work independently in a fast-paced environment, which at times may require extended work hours. This positon requires someone with strong teamwork and communication skills that can also take responsibility to complete a variety of tasks assigned. Time management skills are critical to this role as well.

About the Organization Master Fluid Solutions is a well-established, international chemical company in the metalworking industry, offering fully competitive benefits and a matching 401(k).

Master Fluid Solutions…a Great Place to Work

Follow the Golden Rule

Tell the truth

Support Innovation: we must innovate to thrive and survive

Make a commitment…keep a commitment

Continuously Improve - plan, do, check, act (PDCA)

Outcome driven - not activity driven

Start with the end in mind

Creativity before capital

A Bright Future…

Master Fluid Solutions is a transitioning organization that is experiencing a new chapter of growth on a world wide basis. We are a strong company that has aggressive goals and expectations to grow our company 100% over a five-year period…and we are well on our way to meeting those goals. The culture is entrepreneurial, responsive, adaptive, and fast moving.

A Proud History…

Master Fluid Solutions was founded by Clyde A. Sluhan in 1951 not simply as a business for the sake of making profit but as a company dedicated to the improvement of manufacturing productivity to benefit mankind with a higher standard of living at an ever lower cost. He believed that he was put on the earth not to "pursue happiness", but to help others, and in the words of philosopher Leo Rosten, "to have it make some difference that (he) lived at all."

A Great Company

Our commitment to environmental responsibility and product stewardship is supported by extensive training of our associates, distributors, and end-users. We believe sound environmental practices that contribute to less waste, lower costs, and higher efficiency make good economic sense. We attract, retain, and develop Great People by fostering a culture that enhances creativity, continuous learning and improvement, teamwork, responsibility, and mutual trust.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Plastics Manufacturing, Chemical Manufacturing, and Construction

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