Work from Home Senior Customer Service Coordinator - High Value Elite

Capital One; Chesapeake (VA); Remote; USD 49,000 - 58,000; Full time

Job summary

A leading company is seeking a Senior Customer Service Coordinator to provide exceptional service and support. This role involves handling escalated complaints, guiding associates, and ensuring customer satisfaction. Candidates must live within a specified radius and have a reliable internet connection. Benefits include medical, dental, vision, and more.

Benefits

Medical

Dental

Vision

401K

Stock Purchase

Flexible Schedules

Paid Time Off

Tuition Reimbursement

Qualifications

• Minimum 3 years of customer service or call center experience.
• At least 1 year of experience with Google Suite.

Responsibilities

• Advocating for customers, problem-solving, and issue resolution.
• Investigating customer concerns and reporting trends.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma

Tools

Google Suite

Job description

Work from Home Senior Customer Service Coordinator - High Value Elite

Join to apply for the Work from Home Senior Customer Service Coordinator - High Value Elite role at Capital One.

Location & Requirements: Candidates must live within a 100-mile radius of one of the following zip codes (excluding CA) and report in person when required, with at least 24 hours' notice:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)

Role Overview: As a Senior Customer Service Coordinator, you will provide exceptional service, resolve issues, and support process improvements. You will handle escalated complaints, investigate concerns, and guide other associates.

Responsibilities include:

• Advocating for customers, problem-solving, and issue resolution
• Investigating customer concerns and reporting trends
• Supporting and guiding fellow associates

Qualifications:

• High School Diploma, GED, or equivalent
• Minimum 3 years of customer service or call center experience
• At least 1 year of experience with Google Suite

Preferred:

• 4+ years of customer service experience
• Experience in the financial industry

Technology & Location Requirements: Reliable internet (Cable or Fiber), secure home office, and within 100 miles of specified locations. Must not use hotspots or satellite internet. Capital One reserves the right to verify and request proof of internet service.

Compensation: Salaries vary by location, e.g., $49,774 annually for the listed locations. Exact offers depend on the location and are detailed in the candidate's offer letter.

Benefits: Medical, dental, vision, 401K, stock purchase, flexible schedules, paid time off, tuition reimbursement, and more.

Equal Opportunity: Capital One is committed to diversity and inclusion. We do not sponsor employment authorization for this role at this time.