Work from Home Senior Customer Service Coordinator - High Value Elite

Capital One; Plano (TX); Remote; USD 45,000 - 55,000; Full time

Job summary

Join a leading company as a Senior Customer Service Coordinator, working from home. This role requires a strong customer focus, effective communication, and problem-solving skills. Enjoy comprehensive health benefits, flexible schedules, and opportunities for growth while making a meaningful impact in banking.

Benefits

Comprehensive health coverage

401K and Stock Purchase

Flexible schedules

Paid time off

Tuition reimbursement

Backup childcare

Qualifications

• At least 3 years of customer service or call center experience.
• High School Diploma or equivalent required.

Responsibilities

• Advocate for customers, resolve issues, and ensure compliance.
• Investigate concerns, suggest process improvements, and report trends.

Skills

Attention to Detail

Customer-focused Attitude

Effective Communication

Problem Solving

Education

High School Diploma

Tools

Google Suite

Job description

Work from Home Senior Customer Service Coordinator - High Value Elite

Join to apply for the Work from Home Senior Customer Service Coordinator - High Value Elite role at Capital One.

Are you looking for a challenging role that offers the convenience of working virtually from home? Then a Capital One Customer Operations role may be the right fit for you! To be eligible, candidates must live within a 100-mile radius of one of the following zip codes (excluding CA) and be able to report in person with at least 24 hours' notice when required:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)

At Capital One, we believe in more than just banking; we believe in our people. We listen, understand, and respond with compassion and real solutions. Our Customer Care team is supported and empowered to provide exceptional service, making a difference in our customers' lives.

We invest heavily in training and development, and successful associates will:

• Demonstrate eagerness to learn
• Show strong attention to detail, positivity, and adaptability
• Have a customer-focused attitude rooted in empathy
• Communicate effectively across various channels
• Exercise sound judgment and decision-making
• Problem-solve and identify trends in customer needs
• Use listening, questioning, de-escalation, and call control techniques
• Manage time effectively and stay organized
• Be dependable with good attendance

Role Responsibilities:

• Advocate for customers, resolve issues, and ensure compliance
• Investigate concerns, suggest process improvements, and report trends
• Support and guide fellow advocates, providing feedback and resources

Benefits & Well-being:

• Comprehensive health coverage from Day 1, including medical, dental, vision, prescriptions, and mental wellness support
• Retirement plans like 401K and Stock Purchase
• Flexible schedules, paid time off, training, tuition reimbursement, and backup childcare

Our Values & Culture:

We are committed to diversity, equity, and inclusion, shaping a more equitable future. Join us to make a meaningful impact in banking and beyond.

Basic Qualifications:

• High School Diploma, GED, or equivalent
• At least 3 years of customer service or call center experience
• At least 1 year of experience with Google Suite

Preferred Qualifications:

• 4+ years of customer service or call center experience
• Experience in the financial industry

Technology & Location Requirements:

• Secure, quiet home office environment
• Reliable internet connection (Cable or Fiber, not cellular hotspots)
• Minimum download speeds of 5 Mbps (10+ Mbps preferred)
• Both wired and WiFi connections acceptable if they meet speed and security standards

Capital One reserves the right to verify internet service and requires proof if requested. Internet requirements may change with new technology.

Location & Work Conditions:

Candidates must reside within 100 miles of specified locations and be able to report in person when needed. We cannot consider applicants outside these areas or those living in California.

Note: We are not offering sponsorship for employment authorization at this time.

The salary range varies by location, with specifics provided for each area. Capital One offers competitive benefits supporting your total well-being. Learn more on our careers site.

This role will be accepting applications for at least 5 business days. No agencies, please. Capital One is an equal opportunity employer committed to diversity and inclusion, considering qualified applicants without regard to protected statuses or background.