Customer Service Coordinator

Penske Motor Group; Buffalo (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Coordinator to enhance customer satisfaction and streamline service operations. In this role, you will be responsible for scheduling preventative maintenance, coordinating repairs, and managing shop work plans. Your expertise in customer service and mechanical skills will be vital in ensuring optimal shop productivity and high-quality service delivery. Join a dynamic team where your contributions will directly impact customer experiences and business success. This is a fantastic opportunity to grow your career in a supportive environment that values teamwork and excellence.

Qualifications

• 2+ years of customer service experience required.
• Mechanical hands-on experience preferred.

Responsibilities

• Develop workforce plans to maximize service and productivity.
• Communicate maintenance updates and service issues to customers.

Skills

Customer Service

Mechanical Skills

Supervisory Skills

Safety Compliance

Education

High School Diploma

ASE Certification

Job description

Join to apply for the Customer Service Coordinator role at Penske Motor Group.

Position Overview

A Penske Customer Service Coordinator focuses on working with customers to schedule preventative maintenance, coordinate outside repairs, and manage shop work plans.

Location

This position is located at the Penske facility at 3828 Broadway, Buffalo, NY.

Responsibilities

1. Develop workforce plans considering customer needs, repairs, parts, and technician skills to maximize service and productivity.
2. Communicate with customers regarding maintenance updates, schedule changes, billing, and service issues.
3. Maintain rental units and ensure parts availability.
4. Hold vendors accountable for quality and schedule adherence.
5. Provide excellent customer service to ensure satisfaction and repeat business.
6. Optimize shop productivity through effective work planning.
7. Coordinate with billing personnel as needed.
8. Perform other tasks as assigned.

Qualifications

• Minimum 2 years of customer service experience.
• At least 1 year of mechanical hands-on experience.
• Supervisory experience and service department administration experience are preferred.
• High School diploma or equivalent required; higher education preferred.
• ASE certification and experience with service scheduling and diagnostic programs are preferred.
• Ability to follow safety and operational policies, including DOT and OSHA standards.
• Regular attendance, willingness to travel, and passing background checks required.

Physical & Other Requirements

• Frequent movement, standing, walking, climbing, and sitting.
• Use of hands for operating tools and controls.
• Ability to work safely at heights and in all weather conditions.
• Ability to lift up to 50 lbs regularly and 100 lbs occasionally.

Compensation & Benefits

Pay: $25.00/hr. Our benefits plan supports the health and security of our associates and their families. More details at Penske Benefits.

Additional Information

Penske is an Equal Opportunity Employer. Visit our website to learn more about Penske Truck Leasing and Transportation Solutions.