Work from Home Senior Customer Service Coordinator - High Value Elite

Capital One; Wilmington (DE); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Senior Customer Service Coordinator to work from home, focusing on high-value clients. The role involves customer advocacy, issue resolution, and process improvement. Candidates should have strong communication skills and a customer-centric approach. A minimum of 3 years in customer service is required, with a preference for those with financial industry experience.

Benefits

Comprehensive benefits package

Support for health and financial security

Commitment to diversity, equity, and inclusion

Qualifications

• At least 3 years of customer service or call center experience.
• 4+ years of customer service experience preferred.

Responsibilities

• Advocating for customers and resolving issues.
• Investigating concerns and supporting process improvements.

Skills

Communication

Problem-Solving

Customer-Focused Attitude

Education

High School Diploma or GED

Tools

Google Suite

Job description

Work from Home Senior Customer Service Coordinator - High Value Elite

Join to apply for the Work from Home Senior Customer Service Coordinator - High Value Elite role at Capital One.

This role is suitable for candidates residing within a 100-mile radius of specific zip codes and able to report in person with 24 hours' notice when required. Locations include:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)

We offer a comprehensive benefits package supporting your health, financial security, and work-life balance, along with a commitment to diversity, equity, and inclusion.

Responsibilities include advocating for customers, resolving issues, investigating concerns, and supporting process improvements. The role requires excellent communication, problem-solving skills, and a customer-focused attitude.

Minimum qualifications:

• High School Diploma or GED
• At least 3 years of customer service or call center experience
• Experience with Google Suite

Preferred qualifications:

• 4+ years of customer service experience
• Experience in the financial industry

Technology requirements include a secure home office environment with reliable internet (minimum 5 Mbps, preferred 10+ Mbps), and the ability to report in person when needed.

Salary ranges vary by location, with specific figures provided for each area. Capital One is an equal opportunity employer and supports accommodations for applicants with disabilities.