Customer Service Coordinator

Living Branches; Lansdale (Montgomery County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Educational Reimbursement andScholarsh

Medical, Dental, and Vision Benefits

Direct Primary Care (DPC)

Job summary

Living Branches is seeking a friendly, organized Customer Service Coordinator to join our Environmental Services team at Dock Woods. In this key support role, you'll be the welcoming interface between residents, team members and maintenance staff, helping coordinate service requests, track work orders, manage communications, and keep daily operations running smoothly.

If you enjoy helping people, staying organized, and making a meaningful difference in a mission-driven community, we'd love to

Qualifications

• High School Diploma required.
• Two to three years of clerical experience in a technical or related industry.
• Valid Driver's License required.

Responsibilities

• Process maintenance requests from residents and employees into the work order system and assign priority codes.
• Obtain and record accurate information for each work order and run periodic reports.
• Assist Maintenance Supervisor in assigning work orders to team members.
• Track work orders through completion and update residents on status.
• Close completed work orders and file all pertinent information.
• Screen and direct department calls and distribute messages to employees.
• Reconcile daily payroll punches and enter work log information.
• Maintain office supply inventory and manage material orders.

Skills

Customer service

Organization

Communication

Education

High School Diploma

Tools

Work order system

E-time system

Job description

Customer Service Coordinator

Join the Team at Dock Woods!

Come Live & Grow - Together!

Living Branches is seeking a friendly, organized Customer Service Coordinator to join our Environmental Services team at Dock Woods. In this key support role, you'll be the welcoming connecting between residents, team members and maintenance staff - helping coordinate service requests, track work orders, manage department communications, and keep daily operations running smoothly. If you enjoy helping people, staying organized, and making a meaningful difference in a mission-driven community, we'd love to meet you!

Customer Service Coordinator highlights:

• Processes maintenance requests from residents and employees into computerized work order system and assigns priority codes to work orders to identify level of response required.
• Obtains and records accurate and complete information for each work order and runs periodic reports of work order history
• Assists Maintenance Supervisor in assigning work orders to maintenance team members for completion
• Tracks work orders through completion and fields resident calls for work order status and customer support
• Closes completed work orders in the computer system and files all pertinent information
• Performs as clearing house for all department calls. Receives, screens, and directs all department telephone calls and records and distributes messages to employees
• Reconciles daily payroll transactions with time clock punches in E-time system for maintenance team members and enters work log information into E-time system
• Maintains office supply inventory, processes and expedites material and supply orders from ordering through to receipt of items and signs for and distributes delivered orders
• Performs general administrative duties such as running periodic man-hour report, preparing minutes, memos, and correspondence as requested, making photocopies and faxing materials, distributing incoming mail, and scheduling appointments for department employees
• Handles multiple responsibilities simultaneously, has ability to prioritize work within given deadlines and to address emergencies as they may occur
• Experience providing quality customer services including needs assessment, meeting quality standards, and evaluation of customer satisfaction
• Valid Drivers License, required
• High School Diploma, required
• Clerical experience in a technical or related industry, two to three years

At Living Branches, a community with a 5-star CMS rating, our roots run deep! Our core values put people before profit! If you're looking for a career in a friendly, welcoming place where you can make a difference, come join our team!!

Benefits:

• Paid Time Off - up to 3 weeks starting your first year
• Educational Reimbursement and Scholarships
• Medical, Dental, and Vision Benefits - as low as $22.85 per pay
• Direct Primary Care (DPC): Personalized, convenient primary care services at no cost for team members enrolled in our medical plan.
• Team Member holiday and summer parties
• Generous 401(k) match - Up to 7%
• Team Member discount for meals
• Free membership to onsite fitness center
• Team Member Appreciation Initiatives

Living Branches is an equal opportunity employer that employs over 700 team members and has more than 1,400 residents at three locations in Pennsylvania.