Customer Service Coordinator

Belcan; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Belcan is seeking a detail-oriented Customer Accounts professional in Irvine, CA to manage moderately complex accounts and maintain strong customer relationships. The role involves reviewing service and maintenance terms, processing quotations, coordinating with internal functions, and ensuring timely deliveries and invoicing.

Candidates should be organized, proactive, and proficient with Microsoft Word and Excel.

Qualifications

• Manages customer accounts and reviews service/spare product requirements.
• Maintains customer relationships and responds to service issues.
• Prepares correspondence and maintains confidentiality.
• Responds to quotations and coordinates with price estimating.
• Collaborates with quality, shipping/receiving, accounting, planning and shop personnel on customer issues.

Responsibilities

• Reviews service/maintenance requirements against purchase orders or maintenance agreements.
• Maintains regular communication with assigned accounts and responds to inquiries.
• Gathers and submits customer requests; handles confidential information appropriately.
• Coordinates with pricing for quotes; explains quotations and answers questions.
• Monitors delivery status and provides updates to customers.
• Supports invoicing processes and coordinates with Accounts Receivable.
• Investigates and resolves complaints or claims; may offer discounts within authorized limits.

Skills

Organized

Time management

Fast learner

Initiative

Strong communication

Tools

Microsoft Word

Microsoft Excel

Job description

Maintains customer satisfaction by providing product, service and account information and monitoring performance for product warranty, maintenance agreements, and/or purchase orders. Typically, responsible for groups of accounts that are moderately complex or where account relationships are well‐established.

ESSENTIAL FUNCTIONS

1. Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.
2. Establishes and maintains customer relationships through courteous and efficient servicing of customer requests. Maintains regular communication with assigned customer accounts and responds to customer service issues.
3. Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality with regard to customer and company matters.
4. Responds to requests for quotations in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.
5. Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning lead‐time.
6. Monitors delivery status and provides status reports to customers by gathering data, researching outstanding shipments, obtaining up‑to‑date shipping information, and following up with the customer.
7. Ensures invoices have been processed and paid by monitoring the customers' account status and coordinating with Accounts Receivable. Supports the company's collection efforts.
8. Investigates and resolves customer complaints or claims by collecting and analyzing documentation and prior history files. Resolves complaints regarding damaged, late or incorrect shipments and may have authority to offer discounts up to a limited maximum dollar amount.

Candidates should also have the following skills:

• - Organized and able to manage their desk
• - Complete assignments timely
• - Fast learner
• - Shows initiative, willingness to learn and develop themselves
• - Good Microsoft skills (word and excel)