Sales Account Coordinator

POSCO AAPC; McCalla (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

POSCO AAPC in McCalla, Alabama, is seeking an experienced professional to manage existing customer and vendor accounts across the entire supply chain. The role involves documenting orders, resolving complaints, and analyzing market trends.

Qualified candidates should possess a Bachelor's Degree in Marketing or a related field, or relevant office experience in the steel industry. Proficiency in Microsoft Office and strong communication skills are essential.

Qualifications

• 3 years of experience in an office setting preferred, steel industry experience is a plus.
• Proficient in email communication and Microsoft Office software.
• Ability to manage difficult customer situations with tact and professionalism.

Responsibilities

• Manage and maintain an established customer base.
• Document customer orders accurately and timely.
• Identify and resolve customer/vendor complaints efficiently.
• Monitor market trends and document findings for colleagues.
• Forecast future sales and purchasing accounts.

Skills

Problem Solving

Customer Service

Oral Communication

Planning/Organizing

Professionalism

Education

Bachelor's Degree in Marketing, Business Administration, or closely related field

Tools

Microsoft Office

Windows operating environment

Job description

To manage existing customer and vendor accounts across the entire supply chain, from the purchasing of the material to the shipment of finished goods, and to work together with support other account coordinators in the management of inventory and development of new customers and vendors.

ESSENTIAL FUNCTIONS

• Manages and maintains an established customer base.
• Documents customer orders in an accurate and timely manner and provides information as necessary to other departments/individuals within the organization to ensure high-quality customer service.
• Identifies current/potential customer and/or vendor complaints and communicates effectively with colleagues and customers to resolve them according to company policy.
• Keeps management informed of all activity, including timely preparation of reports.
• Monitors and researches market trends and then documents findings to present to colleagues.
• Analyzing the sales numbers by the customer, vendor, or material specification to forecast future sales and purchasing accounts.
• Contributes to team effort by preparing documents as needed by colleagues.
• Visits customer and/or vendor locations as necessary to maintain effective working relationships.
• Manages time well to complete tasks within the allotted time. Files necessary documents in a way that allows them to be referenced easily.
• Addresses customer and/or vendor's concerns and inquiries on time.
• Exhibits polite, courteous behavior to customers and coworkers, maintains a neat appearance and possesses a strong work ethic and self-motivation.
• Additional duties as requested by Management, such as, but not limited to, community volunteer work, department workshop, and customer events.
• Other duties as assigned by Director.

The company reserves the right to add or change duties at any time.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals that have a disability to perform the essential functions.

POSITION QUALIFICATIONS

Competency Statements

• Problem Solving – Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.
• Oral Communication – Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.
• Professionalism – Approaches others politely and tactfully; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Follows through on commitments.

SKILLS & ABILITIES

Education: Bachelor's Degree in Marketing, Business Administration, or a closely related field.

Experience: In place of a degree, three years of experience in an office setting is acceptable; steel industry preferred.

Computer Skills: Proficiency in a Windows operating environment, including e-mail and Microsoft Office software.

Other Skills: Positive attitude, exemplary attendance, and reliable team member.