Customer Service Coordinator

Hedy Holmes Staffing Services; Lodi (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

Hedy Holmes Staffing Services is seeking a Customer Service Coordinator to serve as the primary contact for customers and coordinate with internal departments to ensure exceptional service. You will prepare quotes, coordinate shipments, respond to inquiries, and maintain strong customer relationships in a fast-paced manufacturing environment.

The role requires strong communication, organization, and multitasking abilities, with proficiency in Excel and Outlook.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Professional phone etiquette and confidence communicating with customers.
• Strong organizational and time management skills with the ability to multitask.
• Proficiency with Microsoft Excel, Outlook, and general computer applications.
• Ability to quickly learn company products, services, and internal processes.
• Strong attention to detail and problem-solving skills.
• Self-motivated, dependable, and team-oriented.

Responsibilities

• Build and maintain positive relationships by providing exceptional customer service.
• Prepare and process customer quotes accurately and in a timely manner.
• Follow up with customers regarding quote status and feedback.
• Coordinate shipping schedules to meet customer delivery expectations.
• Respond to customer inquiries and resolve issues professionally and efficiently.
• Collaborate with Production Control, Manufacturing, Purchasing, Engineering, Accounting, and Outside Sales teams to support customer needs.
• Maintain accurate customer records, order information, and related documentation.
• Provide customers with timely updates regarding orders, shipments, and service requests.
• Prioritize and manage multiple projects while maintaining a high level of accuracy.
• Support daily administrative and operational activities as needed.

Skills

Customer service

Communication

Organization

Multitasking

Microsoft Excel

Outlook

Blueprints reading

Team player

Tools

Microsoft Excel

Outlook

Job description

Schedule: Monday-Friday | 7:00 AM-4:00 PM

Position Summary

We are seeking a professional and customer-focused Customer Service Coordinator to serve as the primary point of contact for customers while coordinating with internal departments to ensure exceptional service. This role is responsible for preparing quotes, coordinating shipments, resolving customer inquiries, and maintaining strong customer relationships. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced manufacturing environment.

Duties and Responsibilities

• Build and maintain positive relationships by providing exceptional customer service.
• Prepare and process customer quotes accurately and in a timely manner.
• Follow up with customers regarding quote status and feedback.
• Coordinate shipping schedules to meet customer delivery expectations.
• Respond to customer inquiries and resolve issues professionally and efficiently.
• Collaborate with Production Control, Manufacturing, Purchasing, Engineering, Accounting, and Outside Sales teams to support customer needs.
• Maintain accurate customer records, order information, and related documentation.
• Provide customers with timely updates regarding orders, shipments, and service requests.
• Prioritize and manage multiple projects while maintaining a high level of accuracy.
• Support daily administrative and operational activities as needed.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Professional phone etiquette and confidence communicating with customers.
• Strong organizational and time management skills with the ability to multitask.
• Proficiency with Microsoft Excel, Outlook, and general computer applications.
• Ability to quickly learn company products, services, and internal processes.
• Strong attention to detail and problem-solving skills.
• Self-motivated, dependable, and team-oriented.
• Mechanical aptitude and the ability to read basic blueprints are a plus.
• Previous experience in customer service, sales, retail, manufacturing, or a supervisory role is preferred but not required.