Warranty Service Coordinator

84 Lumber; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

84 Lumber is seeking a coordinator to assist store locations, builders, contractors and homeowners with service and customer service activities. The role focuses on sourcing products, handling inquiries, and coordinating information between stores and clients.

Responsibilities include managing material needs, scheduling ETA communications, updating in-house software, and resolving issues with vendors and homeowners. Strong problem-solving and communication skills are essential.

Qualifications

• Experience using POS and inventory systems.
• Ability to respond to common inquiries or complaints from customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Analyze information to identify factors affecting resolution.
• Evaluate options and establish priorities.

Responsibilities

• Sourcing product needed to fulfill job requirements.
• Inbound and Outbound phone calls to respond to needs quickly and efficiently.
• Validate material needs with store locations and order if needed.
• Schedule and communicate with parties on ETAs.
• Communications with homeowners to validate information and respond to concerns.
• Continuous updating of in-house software of current standings of events.
• Vendor communications on service requests and debits.
• Complete resolution on issues and communications to all parties of such.

Skills

POS System

Inventory System

Vendor Portals

Excel

Communication Skills

Problem Solving

Blueprint Reading

Construction Knowledge

Job description

Overview

The coordinator is responsible for assisting store locations, builders, contractors and homeowners with service and customer service activities

Responsibilities

• Sourcing product needed to fulfill job requirements
• Inbound and Outbound phone calls to respond to needs quickly and efficiently
• Validate material needs with store locations and order if needed
• Schedule and communication with parties on ETA’s
• Communications with homeowners to validate information and respond to concerns
• Continuous updating of in-house software of current standings of events
• Vendor communications on service requests and debits
• Complete resolution on issues and concerns and communications to all parties of such

Qualifications

• Computer Skills: POS System, Inventory System, Word Processing Software, Spreadsheet, Vendor Portals and Internet Software
• Respond to common inquiries or complaints from customers
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Analyze information of critical factors that will affect the resolution
• Evaluate options correctly and establish priorities
• Communication skills in phone etiquette and formal one-on-one interactions
• Problem solver, Sense of Urgency, Ability to meet critical deadlines.
• Team player, positive attitude, adaptability
• Consistency
• Blueprint reading experience
• Interpret an extensive variety of technical instruction in mathematical or diagram for and deal with several abstract and concrete variables.
• Construction knowledge