Customer Care Coordinator

Jobtailor; Hudson (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in the United States is seeking a customer service professional to handle inbound calls and email inquiries, providing prompt, first-contact resolutions and accurate responses. You will assist with order placements, billing questions, returns, and quotes, escalate complex issues, and keep customer data and case notes up to date while collaborating with the team.

The role requires punctuality, participation in required training, and a professional demeanor to build positive rapport with

Qualifications

• 1 year of customer service experience.
• Strong verbal and written communication skills.
• Empathy and active listening to de-escalate issues.
• Ability to work well in a team environment.

Responsibilities

• Handle inbound customer service calls and email inquiries promptly, ensuring first contact resolution.
• Provide professional and accurate responses with a high level of knowledge.
• Respond to inquiries regarding orders, billing, returns, and quotes.
• Escalate complex issues to the appropriate department.
• Attend required training and meetings to stay updated on policies and products.
• Maintain a professional demeanor and build positive rapport with customers.
• Document customer interactions thoroughly and update system records.
• Collaborate with management and colleagues to stay informed on changes.

Skills

Customer service

Communication skills

Empathy

Team collaboration

Job description

• Handle inbound customer service calls and email inquiries promptly, ensuring first contact resolution.
• Provide professional and accurate responses, demonstrating a high level of knowledge and expertise.
• Respond to inquiries regarding order placement/status, billing, part repairs and returns, and quote requests.
• Escalate more complex issues to the appropriate department or staff for further assistance.
• Arrive on time, prepared, and ready to work at your workstation for scheduled shifts.
• Attend required training and meetings to stay updated on product knowledge, policies, and procedures.
• Maintain a professional demeanor, striving to establish a positive rapport with every customer.
• Offer instructions to customers and troubleshooting assistance for websites and other systems.
• Update and ensure the accuracy of customer data, order details, and case information in all relevant systems.
• Document customer interactions thoroughly, recording important details and resolutions.
• Work closely with the management team to stay informed about changes or updates in products, policies, and procedures.
• Collaborate effectively with colleagues and contribute to a positive team environment.
• Demonstrate a willingness to help and support your team members as needed.

Requirements

• Customer Service Experience: Possess at least 1 year of prior experience in a customer service role, demonstrating your ability to handle customer inquiries and provide satisfactory resolution.
• Strong Communication Skills: Exhibit excellent verbal and written communication skills to effectively interact with customers and convey information clearly.
• Empathy and Listening Skills: Display empathy and active listening skills to de-escalate issues and handle situations where there may be order delays or other challenges.
• Collaboration: Work well in a team environment, demonstrating a cooperative attitude and a willingness to assist your colleagues.