Customer Service Coordinator

Beacon Hill; Haverhill (MA); On-site; USD 27,000 - 29,000; Full time

Job summary

Beacon Hill Staffing Group seeks a Temporary Customer Service Coordinator in Massachusetts to support order entry, data management, and cross-department coordination in a food manufacturing setting.

The role emphasizes accuracy, timely communication, and the ability to handle multiple priorities in a fast-paced environment. Onsite 40 hours/week at 8:00 AM–5:00 PM with a 7+ month assignment and immediate start.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail, organization, and communication skills.
• Ability to multitask and manage changing priorities and deadlines.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Ability to learn new systems and processes quickly.
• Practical problem-solving skills and ability to work independently after training.
• ERP/order management system or retailer portal experience preferred.
• Familiarity with shipping, logistics, or order fulfillment documentation is a plus.
• Food manufacturing or distribution experience is helpful but not required.

Responsibilities

• Enter and process customer purchase orders, including quantities, item numbers, ship dates, and delivery details.
• Review orders for accuracy and resolve or escalate discrepancies.
• Process order changes and revisions within required deadlines.
• Respond to customer inquiries and provide order and shipment updates.
• Maintain customer records, spreadsheets, order documentation, and departmental files.
• Assist with customer portals, shipping documentation, reporting, and data entry.
• Track open items, follow-ups, and deadlines.
• Coordinate with Planning, Production, Shipping, Logistics, and Sales regarding orders and inventory.
• Support changing department priorities in a fast-paced manufacturing environment.

Skills

Customer Service

Data Entry

Order Coordination

Microsoft Excel

Outlook

Shipping/Logistics

ERP Experience

Education

High school diploma

Tools

ERP system

Job description

This temporary Customer Service Coordinator position offers $19.44-$20.90/hour, working 40 hours per week, 8:00 AM-5:00 PM, onsite in Haverhill, MA. The assignment is expected to last 7+ months and expected to start as soon as possible. This opportunity is with a food manufacturing company and focuses heavily on customer service, order/data entry, and coordinating order fulfillment across departments.

Key Responsibilities:

• Enter and process customer purchase orders, including quantities, item numbers, ship dates, and delivery details
• Review orders for accuracy and resolve or escalate discrepancies
• Process order changes and revisions within required deadlines
• Respond to customer inquiries and provide order and shipment updates
• Maintain customer records, spreadsheets, order documentation, and departmental files
• Assist with customer portals, shipping documentation, reporting, and data entry
• Track open items, follow-ups, and deadlines
• Coordinate with Planning, Production, Shipping, Logistics, and Sales regarding orders and inventory
• Support changing department priorities in a fast-paced manufacturing environment

Candidate Qualifications:

• High school diploma or equivalent required
• Strong attention to detail, organization, and communication skills
• Ability to multitask and manage changing priorities and deadlines
• Proficiency with Microsoft Office, particularly Outlook and Excel
• Ability to learn new systems and processes quickly
• Practical problem-solving skills and ability to work independently after training
• ERP/order management system or retailer portal experience preferred
• Familiarity with shipping, logistics, or order fulfillment documentation is a plus
• Food manufacturing or distribution experience is helpful but not required

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.