Customer Service Administrator

Beacon Hill Staffing Group; Wilmington (MA); Hybrid; USD 41,000 - 44,000; Full time

Job summary

Beacon Hill Staffing Group seeks a Customer Service Administrator in Wilmington, MA for a 6+ month assignment with potential temp-to-hire. The role focuses on warranty claims, spare parts orders, and supply chain coordination, with a hybrid schedule of 3 days onsite and 2 days remote.

The ideal candidate has an associate's or bachelor's degree in business or a related field, plus customer service or administrative experience and familiarity with CRM systems and inventory software.

Qualifications

• Associate's or Bachelor's degree in business administration, supply chain management, or a related field preferred.
• Previous customer service or administrative experience
• Warranty or claims experience strongly desired
• Experience with supply chain operations or spare parts distribution is a plus
• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Proficiency with Microsoft Office Suite and CRM/customer service software
• Familiarity with supply chain or inventory management software is a plus
• Ability to manage multiple priorities effectively
• Strong customer service mindset and positive attitude
• Ability to work independently and collaboratively as part of a team
• Qualified candidates encouraged to apply for immediate consideration.

Responsibilities

• Manage warranty claims from initiation through resolution
• Verify warranty eligibility and coordinate product repairs or replacements
• Respond to customer inquiries and resolve complaints
• Process customer orders, returns, and exchanges, with a focus on warranty and spare parts orders
• Coordinate with supply chain teams to ensure timely availability and delivery of spare parts
• Assist with monitoring inventory levels to prevent shortages and delays
• Oversee spare parts distribution and coordinate with logistics providers on shipments
• Maintain accurate warranty, customer, and spare parts records
• Prepare reports and documentation related to warranties, supply chain activities, and spare parts
• Coordinate with internal departments to resolve customer issues and ensure seamless service
• Monitor customer service metrics and identify opportunities for improvement
• Assist with customer service policies and procedures related to warranty and spare parts management

Skills

Customer service

Administrative experience

Warranty/claims experience

Supply chain operations

Spare parts distribution

Microsoft Office

CRM software

Inventory software

Multitasking

Team collaboration

Education

Business administration

Supply chain management

Tools

Microsoft Office

CRM software

Inventory management software

ERP systems

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. This Customer Service Administrator opportunity offers $30-$32/hour for an initial 6+ month assignment with possible temp-to-hire potential in Wilmington, MA. The schedule is 8:00 AM-4:00 PM, approximately 40-45 hours per week with possible overtime, with a hybrid arrangement of 3 days onsite and 2 days remote. This position supports a robotics and automation technology company and will focus heavily on warranty claims, customer service, spare parts orders, and supply chain coordination.

Key Responsibilities:

• Manage warranty claims from initiation through resolution
• Verify warranty eligibility and coordinate product repairs or replacements
• Respond to customer inquiries and resolve complaints
• Process customer orders, returns, and exchanges, with a focus on warranty and spare parts orders
• Coordinate with supply chain teams to ensure timely availability and delivery of spare parts
• Assist with monitoring inventory levels to prevent shortages and delays
• Oversee spare parts distribution and coordinate with logistics providers on shipments
• Maintain accurate warranty, customer, and spare parts records
• Prepare reports and documentation related to warranties, supply chain activities, and spare parts
• Coordinate with internal departments to resolve customer issues and ensure seamless service
• Monitor customer service metrics and identify opportunities for improvement
• Assist with customer service policies and procedures related to warranty and spare parts management

Candidate Qualifications:

• Associate's or Bachelor's degree in business administration, supply chain management, or a related field preferred
• Previous customer service or administrative experience
• Warranty or claims experience strongly desired
• Experience with supply chain operations or spare parts distribution is a plus
• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Proficiency with Microsoft Office Suite and CRM/customer service software
• Familiarity with supply chain or inventory management software is a plus
• Ability to manage multiple priorities effectively
• Strong customer service mindset and positive attitude
• Ability to work independently and collaboratively as part of a team
• Qualified candidates encouraged to apply for immediate consideration.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.Beacon Hill. Employing the Future (TM)