Customer Service Coordinator

raymourotp; Fairfield (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Raymour & Flanigan is seeking a Customer Service Coordinator in New Jersey to support scheduling and coordination of customer repair service calls. The role requires strong phone etiquette, interpersonal skills, and the ability to work independently in a fast-paced environment.

You will coordinate with repair technicians, manage reports, and ensure adherence to warranty guidelines. Ability to work day, night, and weekend hours is preferred to meet customer needs.

Qualifications

• Excellent phone etiquette and strong interpersonal communication.
• Proven ability to work independently and as part of a team.
• Strong computer and multi-tasking skills in a fast-paced environment.
• Experience in customer service and call center roles preferred.
• Willingness to work day, night and weekend hours as needed.

Responsibilities

• Schedule and confirm customer repair service calls.
• Coordinate and communicate with repair technicians.
• Resolve customer service issues independently.
• Adhere to warranty and protection guidelines.
• Act as liaison between customers and the repair technician.
• Complete reports and other tasks as required.
• Demonstrate excellent listening skills and teamwork.
• Perform additional duties assigned by management.

Skills

Phone etiquette

Interpersonal skills

Computer skills

Time management

Independent work

Multitasking

Customer service

Call center experience

Dispatcher experience

Education

High School Diploma or equivalent

Job description

Customer Service Coordinator

Hourly pay rate: $18.00

Schedule needed: 40 hours per week

Expectations:

• Schedule & confirm customer repair service calls.
• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and therepair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications:

• Excellent phone etiquette
• Interpersonal skills
• Strong computer skills
• Excellent time Management
• Ability to work independently
• Ability to multi-task
• Customer service skills
• Experience in a fast-paced environment
• Prior call center experience and prior dispatcher experience is preferable.
• High School Diploma or equivalent
• Able to work day, night and weekend hours

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.