Customer Service & Dispatch Coordinator

LHH; Indianapolis (IN); On-site; USD 60,000 - 63,000; Full time

Job summary

LHH, Northwest Indianapolis, is seeking a Customer Service Coordinator to support customers, coordinate service appointments, and assist field technicians to keep operations running smoothly.

This fast-paced role blends customer service, scheduling, dispatching, and administrative tasks, with opportunities to improve processes and enhance the customer experience.

Qualifications

• Experience in customer service, dispatch, scheduling, call center, or coordination roles.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient with computer systems and data entry.
• Positive, customer-focused approach.

Responsibilities

• Respond to customer inquiries via phone, email, text, and web channels.
• Schedule and coordinate service appointments.
• Support technicians with routing, scheduling updates, and job-related information.
• Resolve customer concerns and ensure a positive service experience.
• Process payments, maintain account records, and document customer interactions.
• Assist with customer retention efforts, membership renewals, and review requests.
• Generate reports and provide general administrative support.

Skills

Customer service

Dispatch

Scheduling

Call center

Coordination

Communication

Organization

Problem-solving

Data entry

Positive attitude

Tools

Data entry systems

Scheduling software

Job description

Customer Service Coordinator

Direct Hire | Northwest Indianapolis | Up to $30/hr ($63,000/year)

We're seeking a Customer Service Coordinator to support customers, coordinate service appointments, and work closely with field technicians to keep daily operations running smoothly. This is a fast-paced role that combines customer service, scheduling, dispatching, and administrative support.

Key Responsibilities

• Respond to customer inquiries via phone, email, text, and web channels

• Schedule and coordinate service appointments

• Support technicians with routing, scheduling updates, and job-related information

• Resolve customer concerns and ensure a positive service experience

• Process payments, maintain account records, and document customer interactions

• Assist with customer retention efforts, membership renewals, and review requests

• Generate reports and provide general administrative support

Qualifications

• Previous experience in customer service, dispatch, scheduling, call center, or coordination roles

• Strong communication, organization, and problem-solving skills

• Ability to multitask and prioritize in a fast-paced environment

• Proficient with computer systems and data entry

• Positive, customer-focused approach

Preferred Experience

• Dispatching or route scheduling

• Service industry environment

• Call center experience

• Customer retention or account support

Schedule

• Monday-Friday, 10:00 AM-6:30 PM

• Overtime required as business needs dictate, including occasional evenings, weekends, and holidays

Pay Details: $60,000.00 to $63,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.