Customer Service Representative

Mr. Handyman; City of Rochester, Northern (NY, KY); On-site; USD 25,000 - 28,000; Full time

Job summary

Mr. Handyman in Rochester, NY is hiring a Customer Service Representative to manage lead flow, scheduling, and customer communications. The role focuses on guiding customers through projects, meeting expectations, and delivering exceptional service in a fast-paced environment.

You’ll join a team that values problem solving, organization, and proactive communication, with a flexible schedule to accommodate life events. Prior office experience and strong phone skills are preferred.

Qualifications

• Live within the area.
• 2+ years of experience in an office setting.
• Problem solving comes easily to you.
• Professional communication and phone skills.

Responsibilities

• Lead management and scheduling for inbound and outbound communications and coordinate schedules for Service Professionals.
• Guide customers through projects and manage expectations with clear communication.
• Create lifelong customers by delivering a great overall experience and following the Mr. Handyman process.

Skills

Multi-tasking

Organizational skills

Customer communication

Independent work

Inside sales

Self-starter

Office experience

Tools

Microsoft Office

Excel

Job description

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team at Mr. Handyman as a Customer Service Representive

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay $18 - $20
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events

Your Responsibilities as an Office Professional, Customer Service

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

• Be able to Multi Task
• Be highly organized and detail oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Perform Inside Sales over phone
• Be a self-starter
• Have computer experience with Office and Excel

Job Requirements for a Customer Service Representative

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you.
• Professional communication and phone skills

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.