Part-time sales/estimating position

Mr Handyman; Carlisle (Cumberland County); On-site; USD 30,000 - 37,000; Full time

Job summary

Mr. Handyman is seeking an Office Professional in the Carlisle area to manage inbound and outbound communications, organize schedules for Service Professionals, and guide customers through projects with clear pricing and expectations.

This role emphasizes delivering exceptional customer service and efficient workflow in a fast-paced franchise office. You will use company software and systems to create life-long customers, ensure high satisfaction, and complete tasks with accuracy, timeliness,

Qualifications

• Background in construction, home improvements, restoration or building maintenance.
• Ability to understand and estimate job pricing for construction and maintenance projects.
• Highly organized and detail oriented.
• Excellent customer communication and independent work skills.
• Computer experience.
• Live within the area.
• Background check.

Responsibilities

• Lead management and scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals.
• Make recommendations and manage expectations with customers – Guide them through projects and help manage expectations.
• Create life-long customers – Deliver a great experience that wows every customer using the Mr. Handyman Way.
• Follow the Mr. Handyman Way – a repeatable process that makes it easy to impress the customer every time.
• Quality of work – Meet and exceed customer expectations at every touch point.
• Customer satisfaction – Deliver an amazing customer experience and ensure high satisfaction.
• Efficiency – Do the job well and in a timely manner.

Skills

Scheduling

Customer communication

Construction knowledge

Organizational skills

Attention to detail

Independent work

Computer experience

Job description

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.Your Responsibilities as an Office ProfessionalLead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service ProfessionalsMaking Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch pointCustomer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.Job RequirementsBackground in construction, home improvements, restoration or building maintenance requiredHave the ability to understand and estimate job pricing for construction and maintenance projectsBe highly organized and detail orientedPossess excellent customer communication and independent work skillsHave computer experienceLive within the areaComplete a background checkProfessional communication and phone skillsBenefits & PayThe pay range for this position is $22.00 to 27.00 per hour and is dependent on your experience.Bonus opportunitiesRemember, we’re looking to hire only the best. If that’s you, APPLY TODAY!Should you meet the requirements for the position, our system will schedule you for an interview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.