Client Concierge/Customer Service

Hunter Super Techs - TurnPoint; Edmond (OK); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Benefits

Retirement Plan

Job summary

Mr. Handyman is seeking an organized Office Professional in Edmond, Oklahoma to manage inbound and outbound customer communications, schedule Service Professionals, and keep operations running smoothly in a fast-paced office.

You’ll deliver solutions, communicate professionally on the phone and via email, help publish social updates, and contribute to a best-in-class customer experience. The role rewards initiative, attention to detail, and reliable problem solving, with competitive pay and

Qualifications

• Live within the area.
• 2+ years of experience in an office setting.
• Solving problems must come easily to you.
• Professional communication and phone skills.
• Experience in publishing social media.

Responsibilities

• Lead management and scheduling for service professionals.
• Guide customers through projects and manage expectations.
• Create life-long customers by delivering a great experience.
• Follow the Mr. Handyman Way process.

Skills

Highly organized

Detail oriented

Customer communication

Independent work

Problem solving

Proactive / self-starter

Microsoft Office

Excel

Phone skills

Tools

Microsoft Office

Excel

Job description

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.Why You’ll Want to Join Our TeamHere are just a few of the benefits you’ll receive when joining the Mr. Handyman team.Competitive payAdvancement and growth opportunitiesWork with a team of Service and Office Professionals that deliver an amazing customer experience every dayThe pride that comes with applying your skills in a challenging and varied work environmentThe opportunity to wow customers with a best-in-class customer experience and solutionsFlexibility with hours so you can take care of life’s important eventsAnd so much more…Your Responsibilities as an Office ProfessionalLead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service ProfessionalsMaking Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.How We’ll Measure PerformanceHere are some of the ways that we’ll measure your performance in the role.Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch pointCustomer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.What We Want From YouCulture alignmentRockstars onlyBought into the visionMeets our expectations, which are…]To Succeed in this RoleBe highly organized and detail orientedPossess excellent customer communication and independent work skillsDeliver solutionsBe a self-starterHave computer experience with Office and ExcelJob RequirementsThese are the minimum requirements to be considered for this position.Live within the areaHave 2+ years of experience in an office settingSolving problems must come easily to youProfessional communication and phone skillsExperience in publishing social mediaBenefits & PayThe pay range for this position is $16.00 to $20.00 and is dependent on your experience.Medical Benefits and Retirement PlanStill with us? Great!Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!Should you meet the requirements for the position, our system will schedule you for an interview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.