Customer Service Representative

Hunter Super Techs - TurnPoint; Layton (UT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay ($17–$21/hr)

Advancement opportunities

Paid holidays and vacation

Bonus opportunities

Flexible hours

Job summary

Mr. Handyman in Layton, UT is seeking an Inside Sales and Customer Service Representative to join our local team. You will handle inbound and outbound communications, schedule our service pros, and guide customers through their projects with clear expectations.

We offer competitive pay between 17 and 21 dollars per hour, opportunities for advancement, paid holidays and vacation, and a flexible schedule. A strong communicator with office experience and proficiency in Excel will thrive.

Qualifications

• 2+ years of experience in an office setting.
• Strong verbal and written communication skills.
• Proficient with Office and Excel.
• Ability to multi-task and stay organized.

Responsibilities

• Handle inbound/outbound customer communications and scheduling.
• Guide customers through projects and manage expectations.
• Deliver excellent customer service and upsell where appropriate.
• Maintain accurate records and use the Mr. Handyman process.

Skills

Inside Sales

Customer Service

Office

Tools

Excel

Job description

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.Why You’ll Want to Join Our Team at Mr. Handyman as a Inside Sales / Customer Service RepresentativeHere are just a few of the benefits you’ll receive when joining the Mr. Handyman team.Competitive pay $17 to $21 an hour - based on experienceAdvancement and growth opportunitiesWork with a team of Service and Office Professionals that deliver an amazing customer experience every dayThe pride that comes with applying your skills in a challenging and varied work environmentThe opportunity to wow customers with a best-in-class customer experience and solutionsFlexibility with hours so you can take care of life’s important eventsPaid Holiday's and vacationBonus Opportunities availableYour Responsibilities as an Office Professional, Inside sales Customer Service RepresentativeLead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service ProfessionalsMaking Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.To Succeed in this RoleBe able to Multi TaskBe highly organized and detail orientedPossess excellent customer communication and independent work skillsDeliver solutionsPerform Inside Sales over phoneBe a self-starterHave computer experience with Office and ExcelJob RequirementsThese are the minimum requirements to be considered for this position.Live within the areaHave 2+ years of experience in an office settingSolving problems must come easily to youComplete a background checkProfessional communication and phone skillsRemember, we’re looking to hire only the best. If that’s you, APPLY TODAY!Should you meet the requirements for the position, our system will schedule you for an interview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.