Customer Care Specialist

Mayzo Inc; Suwanee (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Mayzo Inc is seeking a Customer Care Specialist in Suwanee, Georgia. The role involves serving as the primary point of contact for customers, processing orders, and ensuring excellent service. Candidates with a Bachelor's degree and five years of relevant experience are preferred.

This full-time position offers the opportunity to collaborate across departments, enhance customer relationships, and resolve issues efficiently.

Ideal candidates possess strong communication and organizational skills and are proficient in Microsoft Office.

Qualifications

• Bachelor's degree required.
• Five or more years of customer service experience.
• Experience in manufacturing or distribution preferred.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Enter and process customer orders accurately.
• Collaborate with cross-functional teams to ensure customer satisfaction.

Skills

Strong communication skills

Relationship-building

Organizational skills

Problem-solving skills

Proficiency in Microsoft Office

Education

Bachelor's degree

Tools

ERP systems

Job description

Department: Procurement and Customer Success

Reports to: Director of Procurement and Customer Success

Type: Full Time Mon-Fri 8am to 5pm

Position Summary

The Customer Care Specialist serves as a primary point of contact for customers by delivering exceptional service and ensuring a seamless order-to-delivery experience. This role is responsible for processing customer orders, responding to inquiries, coordinating with internal departments, and proactively resolving issues while building strong customer relationships. The ideal candidate is highly organized, detail-oriented, and committed to providing an outstanding customer experience.

Key Responsibilities

Customer Service & Relationship Management

• Serve as the primary contact for assigned customer accounts, providing prompt, professional, and courteous service.
• Respond to customer inquiries regarding orders, products, pricing, availability, shipments, and account information.
• Proactively communicate with customers to strengthen relationships, understand business needs, and identify opportunities for growth.
• Conduct routine customer outreach to promote satisfaction, retention, and repeat business.
• Partner with Sales to support account growth, follow up on opportunities, and re-engage inactive customers.
• Resolve customer concerns and document key customer interactions within company systems.

Order Management

• Enter and process customer orders accurately and efficiently.
• Review orders for completeness and ensure customer requirements are met.
• Monitor orders through delivery, communicating updates and coordinating changes, returns, credits, and other requests.

Cross-Functional Collaboration

• Partner with Sales, Procurement, Supply Chain, Operations, Production, Logistics, and Finance to ensure customer expectations are met.
• Coordinate with warehouse and shipping teams to support accurate, on-time deliveries.
• Assist Sales with quotations, customer documentation, and account support.
• Identify opportunities to improve customer service processes and operational efficiency.
• Maintain a thorough understanding of company products, policies, and procedures.
• Participate in departmental initiatives that enhance customer satisfaction and service quality.

Other Responsibilities

• Perform other duties as assigned to support business objectives.

Qualifications

• Bachelor's degree required.
• Five or more years of customer service, customer care, inside sales support, account management, or order management experience, preferably within manufacturing, distribution, or industrial products.
• Strong communication, relationship-building, organizational, and problem-solving skills.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Experience with ERP systems preferred.
• Ability to manage multiple priorities in a collaborative, fast-paced environment.