Customer Service Coordinator

Tesim Electric; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

TESIM Electric is seeking a Customer Service Coordinator in Austin, TX to support customers, vendors, and internal teams. The role emphasizes clear communication, quick learning, and accurate work as the company grows its data-center and mission-critical pipeline across Texas.

Responsibilities include handling calls and emails, updating records, and routing requests to the right teams. High school diploma required; entry-level candidates encouraged to apply. Equal opportunity employer.

Qualifications

• Clear written and verbal communication.
• Experience in customer service, retail, hospitality, call center, or office roles preferred but not required.
• Basic computer skills and dependable, with strong follow-through.

Responsibilities

• Answer calls and emails, document requests, and route to the correct team.
• Provide timely status updates using approved information.
• Maintain service, contact, and follow-up records in company systems.
• Help resolve routine questions and elevate urgent or technical matters.

Skills

Communication

Customer Service

Computer Skills

Dependability

Follow-through

Education

High School Diploma

Job description

Employment structure: Full-time

Location: Austin, TX

Experience level: Entry level; 0–2 years preferred

Role Summary

TESIM Electric is seeking a Customer Service Coordinator to provide responsive support to customers, vendors, and internal teams while keeping requests organized. TESIM is growing its commercial electrical business and building its data-center and mission-critical pipeline across Texas. Electrical construction experience is not required. We value dependable people who communicate clearly, learn quickly, and take pride in accurate work.

What You’ll Do

• Receive calls and emails, document requests, and route them to the correct team.
• Provide timely status updates using approved information.
• Maintain service, contact, and follow-up records in company systems.
• Help resolve routine questions and elevate urgent or technical matters.

What You Bring

• High school diploma or equivalent.
• Customer service, retail, hospitality, call center, or office experience preferred but not required.
• Clear written and verbal communication and a helpful, calm approach.
• Basic computer skills, dependability, and strong follow-through.

What Success Looks Like

Accurate work, responsive communication, dependable attendance, organized records, respectful teamwork, and consistent follow-through.

Compensation

Competitive hourly pay based on experience and capabilities.

Benefits

• Health, dental, and vision coverage.

TESIM Electric is an equal opportunity employer. Employment decisions are based on role-related qualifications, performance, and business needs.