Service Dispatch Coordinator

Tesim Electric; Austin (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Job summary

TESIM Electric, based in Austin, TX, is looking for a Service Dispatch Coordinator to manage service calls, technician scheduling, and customer updates, while ensuring thorough job documentation. No specialized electrical construction experience is required, and the team values dependable individuals who communicate clearly and take pride in accurate work.

You will receive service requests, schedule technicians by urgency and location, provide timely updates, and help close work orders by

Qualifications

• High school diploma or equivalent.
• Customer service, scheduling, retail, or hospitality experience preferred but not required.
• Calm phone presence, quick learning, and strong organization.
• Basic computer, email, and data-entry skills.

Responsibilities

• Receive service requests and collect clear information from customers.
• Schedule and dispatch technicians based on urgency, location, and availability.
• Communicate appointment updates and document work status in company systems.
• Help close work orders by confirming notes, time, material, and billing information.

Skills

Calm phone presence

Quick learning

Strong organization

Data entry

Education

High school diploma or equivalent

Job description

Employment structure: Full-time

Location: Austin, TX

Experience level: Entry level; 0–2 years preferred

Role Summary

TESIM Electric is seeking a Service Dispatch Coordinator to coordinate service calls, technician schedules, customer updates, and job documentation. TESIM is growing its commercial electrical business and building its data-center and mission-critical pipeline across Texas. Electrical construction experience is not required. We value dependable people who communicate clearly, learn quickly, and take pride in accurate work.

What You’ll Do

• Receive service requests and collect clear information from customers.
• Schedule and dispatch technicians based on urgency, location, and availability.
• Communicate appointment updates and document work status in company systems.
• Help close work orders by confirming notes, time, material, and billing information.

What You Bring

• High school diploma or equivalent.
• Customer service, call center, scheduling, retail, or hospitality experience preferred but not required.
• Calm phone presence, quick learning, and strong organization.
• Basic computer, email, and data-entry skills.

What Success Looks Like

Accurate work, responsive communication, dependable attendance, organized records, respectful teamwork, and consistent follow-through.

Compensation

Competitive hourly pay based on experience and capabilities.

Benefits

• Health, dental, and vision coverage.

TESIM Electric is an equal opportunity employer. Employment decisions are based on role-related qualifications, performance, and business needs.