Customer Service Coordinator

Tharp Consulting; Aurora (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Discounts

Health coverage

Paid leave

Job summary

Tharp Consulting is seeking a Front-End Supervisor to lead the customer experience on the sales floor. You will mentor Associates, oversee register operations, and ensure courteous, efficient service while managing priorities and safety.

The role requires 1 year of retail experience with at least 6 months in a leadership capacity, plus strong communication and multitasking abilities. Night and weekend flexibility is needed to support store needs.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication, organizational, and multi-tasking skills.
• Ability to train and work collaboratively with team members.
• Flexibility to work nights and weekends.

Responsibilities

• Promoting an excellent customer experience through prompt, courteous service and engagement
• Leading and mentoring Associates, training on customer service and loyalty programs
• Managing register functions, POS coverage, and Associate breaks
• Addressing customer concerns promptly to ensure satisfaction
• Ensuring store tasks are completed according to plan, prioritizing effectively
• Communicating clearly with team and management on priorities and progress
• Supporting store safety, adherence to policies, and shrink reduction efforts
• Promoting credit and loyalty programs and maintaining a safe environment

Skills

Communication

Organization

Multi-tasking

Team training

Night shift flexibility

Job description

Role: Front-End Supervisor

Responsibilities Include

• Promoting an excellent customer experience through prompt, courteous service and engagement
• Leading and mentoring Associates, training on customer service and loyalty programs
• Managing register functions, POS coverage, and Associate breaks
• Addressing customer concerns promptly to ensure satisfaction
• Ensuring store tasks are completed according to plan, prioritizing effectively
• Communicating clearly with team and management on priorities and progress
• Supporting store safety, adherence to policies, and shrink reduction efforts
• Promoting credit and loyalty programs and maintaining a safe environment

Qualifications & Skills

• 1 year retail experience and 6 months of leadership experience
• Strong communication, organizational, and multi-tasking skills
• Ability to train and work collaboratively with team members
• Flexibility to work nights and weekends

Additional details:

Competitive salary, benefits including discounts, health coverage, paid leave, and more. Focus on fostering a diverse, inclusive, and supportive work environment with opportunities for growth.