CUSTOMER SVC/DEPT LEADER

Kroger; Albuquerque (NM); On-site; USD 32,000 - 42,000; Part time

Job summary

A leading grocery retailer in Albuquerque seeks a Front-end Department Supervisor to manage daily operations and ensure exceptional customer experiences. The ideal candidate will possess strong communication skills, be adept at handling stressful situations, and have retail or customer service experience. This part-time role offers an opportunity to promote teamwork and uphold company values.

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations in a retail environment.
• Retail or customer service experience.

Responsibilities

• Promote trust and respect among associates.
• Communicate company information to associates.
• Create an environment that enables customers to feel welcome.
• Manage cash control and sales records for the store.
• Assist in preparing the store budget and financial reviews.
• Train department associates on inventory processes.
• Manage cash control, sales and cash items and records for the store.
• Manage scheduling of Front-end associates for department coverage.
• Assist management with budget, profit and loss reviews and actions.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions with store management.
• Implement period promotional plan for the department.
• Stay current with ads and monitor expenses for the department.
• Maintain awareness of inventory/stocking conditions and discrepancies.
• Schedule daily, weekly and monthly price changes and update signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and CAS ordering.
• Adhere to food safety regulations and safety guidelines.
• Reinforce safety programs and report unsafe conditions.
• Perform preventive maintenance on equipment and notify management of repairs.
• Notify management of customer or employee accidents.
• Report safety risks or illegal activity (robbery, theft or fraud).
• Oversee front-end operations and ensure efficient department activities.
• Adhere to local, state and federal laws and company guidelines.
• Assist management in supervising and coaching front end associates.
• Ability to perform essential functions with or without accommodation.

Skills

Effective communication skills

Basic math knowledge

Stress management ability

Retail or Customer Service experience

Job description

Overview

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads, and monitor and control expenses for the department.
• Maintain awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Oversee and manage the efficient operations of all functions and activities of the Front-end.
• Adhere to all local, state and federal laws, and company guidelines.
• Assist management in the supervision and coaching of front end associates in the performance of their duties.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Retail or Customer Service experience

Details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Other
• Industries: Retail

What You’ll Receive From Us and additional benefits are described in the original posting. For more information about benefits and eligibility, please visit our Benefits Page.