Customer Service & Consignment Operations Manager

RxSight; Aliso Viejo (CA); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

RxSight is seeking a Customer Service Manager to lead the U.S. and international service teams. You will partner with commercial leadership, own inventory accuracy, and drive revenue-protective processes across onboarding and ongoing support.

The role requires building a scalable service model, coaching leaders, and aligning field feedback with operational standards. Strong analytics and cross-functional collaboration are essential.

Competenze

• 7+ years in customer service, customer operations or inventory operations, including 3+ years of people management.
• Experience with medical devices or regulated industries is preferred.
• Strong leadership, coaching and development skills.
• Proven ability to establish metrics, govern processes and drive improvements.
• Excellent communication with field teams, executives and customers.

Mansioni

• Lead, hire and develop Team Leads, Customer Service Specialists and specialty staff.
• Own the Specialist I/II career path and cross-training program for customer service and consignment.
• Own consignment inventory accuracy and cycle count program; manage expirations and refreshes.
• Define service and inventory metrics and report on performance; drive process improvements.

Conoscenze

Leadership

Customer service operations

Inventory management

Analytics

Communication

Lean principles

People management

Formazione

Bachelor's degree

Strumenti

Power BI

Salesforce

QAD ERP

Excel

Descrizione del lavoro

RxSight is seeking a Customer Service Manager to lead the U.S. and international service teams. You will partner with commercial leadership, own inventory accuracy, and drive revenue-protective processes across onboarding and ongoing support.

The role requires building a scalable service model, coaching leaders, and aligning field feedback with operational standards. Strong analytics and cross-functional collaboration are essential.