Senior Customer Service & Inventory Manager

RXSIGHT INC

Aliso Viejo (CA)

On-site

USD 90,000 - 130,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

RxSight Inc. in Aliso Viejo, California seeks a Customer Service Manager to lead the combined Customer Service team handling customer service and consignment inventory for U.S. and international customers.

The role focuses on regional leadership, field partnership, and inventory accuracy to support revenue recognition and customer satisfaction. The ideal candidate will drive performance, implement process improvements, and ensure adherence to policies and SOPs while coordinating with Finance,

Qualifications

Bachelor's degree or equivalent; 7+ years in customer service/operations or inventory operations.
3+ years of people management experience.
Medical device consignment inventory experience preferred; regulated industry experience preferred.
Training completed per internal policies and compliance requirements.

Responsibilities

Lead, hire and develop Team Leads, Customer Service Specialists and specialty support staff.
Own the Specialist career path and cross-training certification program for customer service and consignment.
Manage workforce planning, regional coverage and workload balance.
Own consignment inventory accuracy, cycle counts, and discrepancy resolution.
Define service and inventory metrics and report on performance.
Coordinate onboarding and logistics with cross-functional teams.