Service Center Operations Leader

AAA Cooper Transportation, Inc.; Kansas City (KS); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Insurance options

401k with match

PTO & holidays

Modern equipment

Professional development

Job summary

AAA Cooper Transportation, Inc. is seeking a hands-on Operations Manager for our Kansas City, KS Service Center to oversee daily freight flow, safety, and team leadership.

The role emphasizes coordinating loading/unloading, optimizing routes, and ensuring on-time delivery while maintaining compliance and quality standards. You'll lead and develop staff, partner with dispatch and dock teams, and drive continuous improvement in efficiency.

Qualifications

• Must possess high school diploma or equivalent.
• 5 years previous supervisory experience in the LTL industry.
• Must be able to travel as needed.
• Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.).
• Strong communication skills (written, oral and visual).
• Thorough knowledge of the LTL industry, DOT rules and regulations, OSHA laws, hazardous materials regulations, NMFC and tariff rules, and company policies and procedures, preferred.
• Able to work in a remote location, taking self-initiative without requiring immediate local supervision.
• Multi-task oriented and possess good organizational skills.
• Knowledge of Microsoft Office and Internet.

Responsibilities

• Lead, educate and develop new employees
• Plan daily manpower needs to ensure customers' freight is delivered and picked-up timely and damage free
• Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight
• Monitor dock to ensure proper loading techniques
• Evaluate and reconfigure route structures and bids based on local tendencies and characteristics
• Conduct safety meetings and facilitate quality groups
• Monitor and analyze all opportunities to improve efficiencies
• Monitor actual performance data and gather information for performance reviews
• Assist Operation Supervisors as needed: conduct pre-shift meetings; implement company policy
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Education

High school diploma or equivalent

5 years supervisory experience in LTL

Travel ability

Strong communication skills (written, verbal, visual)

Knowledge of DOT/OSHA/NMFC/tariff rules

Microsoft Office and Internet proficiency

Job description

AAA Cooper Transportation, Inc. is seeking a hands-on Operations Manager for our Kansas City, KS Service Center to oversee daily freight flow, safety, and team leadership.

The role emphasizes coordinating loading/unloading, optimizing routes, and ensuring on-time delivery while maintaining compliance and quality standards. You'll lead and develop staff, partner with dispatch and dock teams, and drive continuous improvement in efficiency.