Customer Service Clerk | Freight Discrepancy Specialist

AAA Cooper Transportation, Inc.; Oshkosh (WI); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Insurance options

401(k)

PTO

Professional development

Job summary

AAA Cooper Transportation, Inc. in Oshkosh, WI is hiring a Customer Service Representative / Terminal Clerk to support the operations team at our service center. This role focuses on resolving freight discrepancies and maintaining service quality for a reliable freight network.

The position offers competitive hourly pay and a comprehensive benefits package, including insurance options, a 401(k) with company match, and paid time off. Previous freight/logistics experience preferred.

Qualifications

• Previous experience in freight, logistics, or clerical support preferred.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Problem-solving mindset and customer service orientation.
• Proficient in Microsoft Office and data entry systems.

Responsibilities

• Communicate with customers, drivers, and service center staff to resolve issues.
• Document discrepancies, file reports, and maintain accurate records.
• Assist in identifying trends to improve freight handling practices.
• Support general clerical tasks within the operations team.
• Other duties as assigned.

Skills

Freight & logistics

Data entry

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

Data entry systems

Job description

AAA Cooper Transportation, Inc. in Oshkosh, WI is hiring a Customer Service Representative / Terminal Clerk to support the operations team at our service center. This role focuses on resolving freight discrepancies and maintaining service quality for a reliable freight network.

The position offers competitive hourly pay and a comprehensive benefits package, including insurance options, a 401(k) with company match, and paid time off. Previous freight/logistics experience preferred.