Customer Service & Claims Analyst: Orders & Returns Expert

KALEEN RUGS INC; Dalton (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Dental insurance

Vision insurance

Job summary

Kaleen Rugs, Inc. seeks a full-time, experienced customer service representative/claims analyst to support customers by processing orders, answering product questions, and tracking orders through manufacturing stages.

The role emphasizes handling returns and communicating clearly with customers and internal teams. The ideal candidate will manage calls, emails, and order details across multiple locations, while coordinating with production and shipping teams globally.

Qualifications

• Must have high school or equivalent.
• 2 years customer service experience.
• 1 year claims experience.

Responsibilities

• Process incoming calls and communicate with customers and sales team professionally.
• Coordinate and expedite orders across production and shipping offices.
• Provide timely order details and finish techniques via phone and email.
• Assist with claims through returns process and maintain customer correspondence.

Skills

Communication

Customer service

Order processing

Multitasking

Education

High school diploma

2 years customer service

1 year claims experience

Tools

SAP

AS400

Excel

Outlook

Job description

Kaleen Rugs, Inc. seeks a full-time, experienced customer service representative/claims analyst to support customers by processing orders, answering product questions, and tracking orders through manufacturing stages.

The role emphasizes handling returns and communicating clearly with customers and internal teams. The ideal candidate will manage calls, emails, and order details across multiple locations, while coordinating with production and shipping teams globally.