Claims Analyst

Engineered Floors LLC; Dalton (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Engineered Floors LLC in Dalton, GA seeks a Claims Analyst to address and resolve account reconciliation issues by researching claims, coordinating with dealers, customers, and the Credit and QA teams. The role emphasizes timely processing of claims and clear communication of resolutions.

Ideal candidates have carpet claims experience, knowledge of carpet manufacturing, and strong data and written/verbal communication skills.

Qualifications

• 3-5 years of carpet claims experience preferred.
• Knowledge of the carpet manufacturing process preferred.
• High school diploma or GED equivalency.
• Knowledge of Customer Service functions as it pertains to claim resolution.
• Proficient with computers, AS400 system, Word, and Excel.
• Detail-oriented with strong organizational and time management skills.
• Ability to work under minimal supervision.
• Strong verbal and written communication skills.

Responsibilities

• Establish and maintain positive business relationships to promote company goals.
• Research claims to determine appropriate action for claim resolution based on warranty, inspection report, lab results, input from dealer, etc.
• Research chargebacks and disputed invoices resulting in an appropriate resolution.
• Assist the Credit Department in resolving issues that could potentially prohibit the shipment of orders.
• Process all claims with attention given to each request in a timely manner.
• Serve as a liaison for dealers and sales force for determining a resolution and following up on pending claims.
• Work with Quality Control on defect resolution.
• Schedule return authorizations with dealer, carrier, or warehouses.
• Correspond with carrier and dealers regarding damaged or lost freight claims.

Skills

Carpet claims

Customer service

Data entry

Time management

Education

High school diploma

Tools

AS400

Word

Excel

Job description

Overview

The Claims Analyst partners with internal colleagues, external customers, vendors, and other parties to address and resolve account reconciliation issues

Responsibilities

• Establish and maintain positive business relationships both internally and externally to promote company goals
• Research claims to determine appropriate action for claim resolution based on warranty, inspection report, lab results, input from dealer, etc.
• Research chargebacks and disputed invoices resulting in an appropriate resolution
• Assist the Credit Department in resolving issues that could potentially prohibit the shipment of orders
• Process all claims with attention given to each request in a timely manner
• Serve as a liaison for dealers and sales force for determining a resolution and following up on pending claims
• Work with Quality Control on defect resolution
• Schedule return authorizations with dealer, carrier, or warehouses
• Correspond with carrier and dealers regarding damaged or lost freight claims

Qualifications

• 3-5 years of carpet claims experience preferred
• Knowledge of the carpet manufacturing process preferred
• High school diploma or GED equivalency
• Knowledge of Customer Service functions as it pertains to claim resolution
• Proficient and accuracy with computers, AS400 system, Word, and Excel
• Detail-oriented, strong organizational skills, and time management skills
• Ability to work under minimal supervision
• Strong verbal and written communication skills